Legoland Castle Hotel

My kids really enjoyed our trip and stay at Legoland Castle

The stay was very pleasant, the truth was that it covered our expectations, previously you had visited Disney but they forgot about the guest service in this place. Here the Legoland Castle Hotel values you as a guest, the treatment to my family was excellent, the rooms are super clean, they always put your water and juices like coffee and tea at no extra cost which is a great detail, very nice decoration, me and my children loved it. I say that there is good service even here because the staff really cares about you like the lady at the front desk who helped us to do our check in on the hotel devices who was really very kind and helpful (I don't know how to use technology) really nice like. The lobby cleaning guy Jorge another great guy super nice and friendly with my family, another person. We met in the playground was a very great magician Baruch the magician we laughed a lot with him and shared a great time really with very simple things he does great magic tricks, my kids had a great time and it made our morning. My wife was delighted with the great buffet that they serve, she was fascinated to see the variety that this restaurant has, the service here was also very good, and the best thing is that the buffet breakfast is included. I hope legoland castle hotel, continue with this great quality in their service, me and my family were delighted.

This is a great, heavily themed hotel for kids and families at Legoland. There is a large play area outside, open late (and early) with a pool, gym, outdoor movie screen playing Lego movies, magic acts, and so on. The rooms are themed nicely, with various light fixtures in the walls and Lego models, and combo locks to open following clues which kids love. My daughter (4 years old) was very happy here, and that is what it is all about. Not cheap, which includes a king size bed and a bunk bed area for the kids. The attention of the lobby staff was the best, congratulations to Jorge from the lobby, he made our morning very pleasant, he has a very magnetic charisma and is committed to the guest, thank you for your help.

Legoland is HORRIBLE to deal with - they are severely mismanaged. Their policy does not allow you to cancel within 5 days of your reservation - a huge problem for people with kids because sometimes things come up and you can't travel. Even if you buy the trip insurance, or are willing to pay the $100 extra to move your reservation, they won't let you. BEWARE!!! Book at a nearby hotel instead so you can use it like every other hotel and be able to make changes up to 24-48 hours in advance. Their system to pay to shorten your wait is very poorly managed. They hold the main lines to let all of those who paid extra enter, sometimes making people wait for double the time they estimate for a line. So these well priced tickets they offer are fake because if you don't upgrade, be prepared to wait double as long as you expect. We've been going here for years and it's just gotten worse and worse.