Home2 Suites by Hilton Hotels in Carlsbad

Budget Motel, obviously run 'on a budget'. Our ground floor room (123) was clean and basic, no frills, just in need of some upgrading and a fridge/coffee maker, etc, etc. This however would then increase the daily rate for the room. We felt safe, the bed was fine, aircon wasn't noisy, shower worked and the towels were adequate. Sure we've stayed in better places, but this was a great price and where we wanted to be (walking distance of 'down town' Carlsbad). No bugs, no problems, front of house staff pleasant enough, decent care free stay of two nights.

Crossing the road is the sea, and going to the beach is a long way. Parking is expensive. There is a place to eat in the lobby, and it is delicious in the evening. It is delicious. very quiet. Still satisfied.

Booked a two night stay here when I was in the San Diego area for work. While the property is aging, I can see that they try to maintain its upkeep pretty well. Unfortunately, there were some issues of concern that made the experience less than amazing. I wasn't expecting an Intercontinental (I've stayed at two ICs this past year) - but being that it is part of the IHG, I was expecting at least decent service. Pros: * The IHG website/app were having issues due to the hack. I finally was able to book a reservation, but called the morning of to confirm. Todd was friendly and efficient, was able to confirm my reservation (booked directly through the hotel), view preferences and noted my late checkout request. * Lili was the front desk agent when I checked in. She was friendly, efficient, knowledgeable. She also was able to notate my late checkout request for 2pm. * I reached out to Lili shortly after checking into my room and noticed what looked like pet hairs (see attached photos) in a corner of the room. She expressed genuine concern after I showed her the photos, and had Yolanda stop by with a vacuum cleaner. * Centrally located to groceries and restaurants (walking distance to Trader Joe's!). * Courtyard view rooms have better noise insulation from the road - a good thing considering that the hotel property fronts a major roadway (Palomar Airport Road). * Rooms have a mini-fridge, which is helpful since most hotels don't offer one. * The hotel's on-site restaurant, Stratus - was open everyday for breakfast/dinner - their buttermilk pancakes are great. Cons: * The pet hair situation led me to wonder what other shortcuts was taken (or not taken) in turning over the room. If you look at the photos, this wasn't a stray pet hair here and there - the amount of hair should've been noticeable if the turnover was just a bit more thorough. * The wireless internet kept cutting out throughout the stay. I'm not sure where the router is, but perhaps the hotel can consider adding a few wireless access points throughout the property, since the signal kept getting dropped. * The walls are thin. I was next to a guy that played his TV on at full blast - it sounded like a concert every night. I could hear vividly his phone conversations (colorful language) too. * Late checkout was inconsistent. Todd noted my request initially over the phone - he said he would be able to offer 1:30pm. Lili upon checkin, confirmed it for 2pm. My card stopped working at 12:30pm when I left to move some of my belongings to my car. I waited behind 3 other guests before I was able to be helped and Veronica asked if I was still checking out at 1pm. I mentioned the later time that Lili offered and even pointed out that had my card still worked, I wouldn't have lost 30 minutes waiting in line and probably would've been able to check out by 1pm. * When I finally managed to get back into my room to remove the rest of my stuff, I went back down to the front desk. Which had four

It feels good, the price is reasonable, the breakfast is OK.

Opposite the outlet, shopping and eating are very convenient. The hotel check-in time is at 4 pm. I can't check in early. The beach recommended by the waiter is really good. The sand is fine and clean. The hotel is quiet and there is a swimming pool, nice!

The room, definitely needs an upgrade. A desk chair that is not ripped, a bathroom mirror that is hung straight and a TV unit that is not scratch, oh an a TV with more than about 10 digital channels would be nice. We didn’t get hand soap to wash our hands in the bathroom, I asked about this and apparently there was none. Very unhygienic of the hotel not to offer soap considering the last two years of life. Also your elevators certificate is out of date. Breakfast is nice, they are all the same only I would like to just have staying guest attended breakfast. As on a few occasion people entered straight from the street one lady that helped herself too breakfast even had an ankle monitor on and was quite happy to tell everyone trying to eat breakfast. If breakfast is open to helping people that need it, I understanding only it would be nice for paying guest to know that breakfast is open to anyone that knows about it. During our stay we had a group of school soccer players over two days, which means that more food is generally eaten and drunk. Two mornings we had to use milk that was not in the individual cartons, bananas were never seen after day 1, yogurt choices were down to one and no hot chocolate. Yes, it is hard to keep everyone happy with supply but this group of school kids would have booked in advance, maybe the hotel should prepare for this situation. Room service, I did not put out the green sign and wanted my room cleaned, do you think it happened? No, I went to reception to ask why and was told that they are under staffed and had to clean a 5th of the rooms. I am glad that me as a guest is not seen as a priority to have a roomed clean, clearly my hard earned money is not worth the time. As a hotel guest you pay to have these services if the hotel can not offer these services, tell the guest or offer a discount for half the services of the hotel. Pool, the morning of Sunday at my stay I went for a swim, around 10am. Firstly the pool was not open, it apparently opens at 9am. Once we got it open pool towels were not available as they were all over the ground from the day/night before. Yes, I know it is hard to get staff, if this is the case close half the hotel and let the guests know otherwise you are expecting these facilities to be functional and up to some sort of standard when paying full price for a stay.

Linen first class Valet first class Front Desk The best location. Love it Neighborhood first class Add two more handi cap parking slots at the rear entry way PLease. We will make this our ”Go To” home in Carlsbad, CA Thank you all in the facility. They know what they are doing and it's well managed.

We are repeat customers of the Carlsbad Inn Beach Resort. And we will continue to be repeat customers. We not only stay there but we rent their conference room for workshops. It is the total package. Great location -walking distance to great restaurants. Free Coffee and tea at 6:00 AM Friendly knowledgeable front desk service. And to top it off, Corey Isherwood who was our liaison person for workshops continued to make sure everything was on time and ready to go. Corey goes above and beyond to be sure all the details are taken care of. This is a huge relief if you are doing workshops. Like a fine watch that does everything you ask, we don't want anything to change. Too bad we can't give it more stars. Lori and Ellyn

I think this place recently changed hands. The evening staff that greeted me when I arrived was eating her dinner - noodles- at the check in desk. Nevermind Covid still being a ' thing' , she continued to eat while checking me in. She was extremely rude and acted like checking me in was more of an annoyance than anything else. She didn't tell me what room I had, what the WiFi password was, amenities etc. The inhospitality of the staff remained the norm throughout my entire stay. That is with the exception of one housekeeping person and a new staff member named Christopher. The door magnet didn't work The coffee was like Folgers and terrible There weren't any drinking glasses in the room and only one coffee cup The bed was so soft I had to put a pillow under my back I could go on Trust me there's a lot more But suffice it to say All in all A motel 6 would have been more comfortable This was not a great experience. However ALL could have been overlooked if the staff was friendly. They should hire Christopher to manage it He knows hospitality. Oh and I should add That at checkout time The owner it manager who wears a shiny tan suit Makes sure there's a police car outside ready to get rid of any guests who don't check out in time. That's right - he's a pushy mafioso type person. Very rude and in your face. Too to the hotel Get the shiny suit guy off the property. He's bad for biz. Carlsbad is a high end destination place and he is more appropriate for Folsom.