Guest User
February 9, 2023
I will write this review not to slate, but I want to forward a serious concern of training. I’ve have experienced the most welcoming and comfortable hospitality from a young gent tonight on the reception desk. I have had a very pleasant conversation with him after he provided me with a drink at the hotel bar tonight. My reasons for giving a poor review tonight is because I have never ever in my entire career as a coach driver, whilst I have stayed at ANY hotel, needed to try and calm the nerves of a receptionist who has become visibly upset; the lack of training and guidance given to this young man has been so poor. He is trying his upmost hardest to get the job done to the best of his ability however, there is only so much that someone can do when they’ve been thrown into the deep end.