Hotels in Cardiff with Swimming Pools

I attended my aunts wedding here and had a night to remember. The service went smoothly with friendly and courteous staff. Clean rooms with very comfortable beds. Well located with wonderful romantic views of the bay. Shout out to Ben, who was a big big help, and went the extra mile to ensure all guests desires were met. An unforgettable stay.

The bed was comfy and the shower very good. Unfortunately that’s where the good parts end. Room was ok, carpet not particularly clean and the room was not serviced. When I asked I was told that the beds were not made but towels and tea/coffee were replenished- this had not happened. We were all awoken at 5am with the unbelievable noisy bins being emptied. Food average and for a hotel not badly priced. Breakfast ok but little choice as far as healthy options were concerned.Staff very helpful and friendly on the bar but did not have a clue about drinks. Left white wine out on the counter so it was not cold and at £11 a glass this was not on. The bar was noisy in the evenings with loud music or sport on the screen so not relaxing at all. Overall this is set up for working people where the company pays for the stay so guest generally not too bothered about the quality of the stay. Would not stay again unless I had to on business.

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

Spacious. Deep colour fixtures plus not bright lighting makes the room very dark (I prefer bright environment). Some light bulbs are not functioning. The telephone system is out of order. No pen no paper. The food in the restaurant is OK.

After having a number of afternoon tea’s in this hotel I’m saddened to say that todays experience was not like it has been in the past. The food was still good but the experience and service was a huge let down compared to before. The Hendricks afternoon tea’s have stopped which is sad as many of us would of had these. I ordered a second cup of coffee and ended up waiting 25 minutes for this. Some of my friends mentioned their coffee’s were cold. One asked for a second pot of tea, she was asked if she wanted a fresh pot or the one she’d been drinking topped up, she requested a fresh pot but received the same pot of tea back having just been topped up with hot water. The tea was weak and stewed. The Welsh cakes were dry and stale plastered in sugar! The atmosphere was lovely however it’s sad that we have all agreed we will not go back again (party of 13)! Plus there was a 10% service charge on top of the price for our afternoon tea. We gave a little more but thinking back on this I wish I had said no. Sorry to have to write this review.

Excellent hotel in all aspects. Great location, very clean and comfortable bed. Lovely staff