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Hilton Cardiff
4.1/559 Reviews

Hilton Cardiff

Castle|0.21km from Cardiff Castle
We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

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Top rated hotels in Cardiff

Searching for hotels near Cardiff Castle? Compare room rates and reviews to find your ideal stay.
Holiday Inn Cardiff City Centre
4.3/5124 Reviews
Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.
Austins Guest House
3.9/547 Reviews
It’s a budget guest house and does not pretend to be anything else. The room was basic but had the essentials, and was clean. The self service log in worked without problems, and the room was quiet. Perfectly acceptable for a short stay. But parking is a big issue, the nearest parking is a 10 min walk away and that car park is very expensive, which negates staying in a budget hotel! But a good choice if not reliant on car parking, as the location is very central and not far from the main train station.
Cardiff Sandringham Hotel
4.1/5112 Reviews
I stayed here Friday night as I was attending a wedding. There was limited accommodation available in Cardiff city centre due to a few events being on and all the hotels I usually stay at were either fully booked or had tripled in price so I stayed here. I arrived at just gone 4 to drop my case off and freshen up as it was 35°! I was greeted by a lovely lady and directed to my room on the second floor. Yes the hotel isn't suitable for those with mobility issues, but this is clearly stated on sites as there is no lift. My room, linen and towels were spotlessly clean. Plenty of tea and coffee supplied and 2 bottles of water which was welcome because of the heat. There was also a fan in the room which you don't get in many hotels and again very welcome. I went to the reception returning at 1am and greeted by the night Watchman, another lovely member of staff who asked if I'd enjoyed the wedding and let me in a few time after while I popped out for cigarettes and chatted. I usually book a double room but none were available but the beds were 3/4 so plenty of room. The bed and pillows were very comfortable and I had a good night's sleep until 7am. I was woken by the property next door making an awful lot of noise for half an hour. Not the hotels fault and I believe they supply ear plugs if you ask, as I was at the back I didn't ask. After a lovely shower I packed up and went to check out. Check out, like check in was speedy with the same lovely lady who asked how the wedding had been. Left my bags there while I went shopping and picked them up a couple of hours later. I had a phone call after that as I'd left my spare phone in the room. Unfortunately I was on the way home but she arranged for my cousin to pick it up. I will definitely stay again. Cheaper than my usual hotels and just as close to the shops and pubs.
Inn Cardiff
4.5/524 Reviews
We stayed here one night and it was perfect for what we needed! We are a family of 5 with 3 young adult children and it’s hard to find a hotel room to accommodate 5 people. Steve was very nice, present, let us check in early and leave our bags the next morning while we toured the castle before catching our next train. His communication was excellent before and during our stay. The room was clean. The shower was hot and with good water pressure. The garden out back was a lovely place to sit and read. Location was very good - very close to the castle, stadium and main shopping area. I would recommend.
WiseStay
4/532 Reviews
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.
Cardiff Marriott Hotel
4.3/547 Reviews
Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

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