Ibis Carcassonne Est la Cité

No lift in the hotel. No kettle in rooms. Service of staff is good. Rooms are clean. Location is not bad. There are shops nearby.

Pleasant stay, very clean comfortable, friendly staff, good dinner and breakfast. Two issues: 1. shower pan was a little slippery, Bathroom needed a grab-rail at shower entry. 2. Bed was too large for the room size, a slightly smaller bed would make the room feel less cramped.

The staff were amazing! So friendly and always smiling. Thanks so much

The most poorly designer en-suite - toilet roll holder above and behind your head; shower tray is slippery and lethal for older people ( several people mentioned this). Mattress topper kept sliding over so I could hardly get out between it and the wall! New pillows and towels required. Corridor carpet worn and badly stained. Staff very helpful.

Great value for a short trip with the most friendly and helpful staff. Despite arriving far too early for check in, we were swiftly accommodated and able to start out exploring sooner than expected. Very clean and comfortable bed, the room was on the small side for two but not an issue for us, plenty of areas to sit and we were out most of the day exploring. The bed was large and very comfortable with good pillows. Blackout curtains meant we slept in longer than we would normally on a city break!!! Breakfast was excellent, buffet with sensible use of trays to clear your table after eating. Lots of choice and lovely bread and pastries. Hot food also if required. Coffee and juice from machine which I felt were better quality than to be expected, plenty of options for hot drinks. The evening meal was delicious on both evenings we tried it and was very welcome after a long day walking in the two cities. It was lovely to see families enjoying the small pool and an added extra for a city break. It is a long walk into the Cite but we really embraced this opportunity to see the local area. We felt safe walking and the locals in the area were friendly and able to advise on direction. The hotel provides maps to help you navigate. I confess we did indulge in a snack in the local Macdonald’s as just around the corner and the best I have used, clean and prompt service, excellent coffee!!! There are Lidl and Aldi around the corner from the hotel so no issues preparing a snack for a busy day out. Our only issue on the trip was transport from the airport. The shuttle bus is prompt but fills quickly and is only there for each flight. Can be a long walk to your hotel from the stops in the city. To get a taxi you must ask at the information desk to book one on arrival and this took considerable time. €23 a single trip. We found it impossible to pre book a taxi to meet us at the airport. On return we asked our hotel to book a taxi to the airport which we were anxious about arriving, the team at the hotel were great and checked in on its progress to assure us when it would arrive. Again €23 return trip. If you enjoy exploring a local area this hotel will suit, if you are unable to walk far maybe look nearer into the cite or in the City. There are plenty of options. For us this was a great stay and can recommend.