Château les Carrasses

We had a 1900 reservation on a Sunday. The kitchen was out of the lamb entree, the only meat entree. They substituted by supposedly providing more of the slow roasted lamb. Portion was tiny. The amuse bouche was tasteless. The ravioli was extremely salty and the pasta was doughy. The dessert was OK, but nothing special. So the kitchen was a great disappointment. The service was excellent. We had wine by the glass from the chateau and each was delicious. The presentation of the food was very nice, so very unfortunate that the food taste was below average.

The hotel on its own is stunning,in a beautiful setting.The staff is pleasant. Unfortunately we are very disappointed with the breakfast the poached eggs arrived in a bowl of water with hash browns submerged in a water,after sending back to the kitchen only to be served exact same again.We also asked for pot of coffee and we were served coffee in a soup bowl.The management were on site at the time could have been more diligent and should supervise operations more.Although the hotel was not at all busy waiting time for quite long for services. In our room there was not enough hot water for shower for the family of four. We had to cancel our restaurant booking due to lack of choice from the menu. Overall pleasant stay but management need to up their game

We stayed 4 nights for a friends wedding and everything was perfect! The staff go above and beyond to take care of everyone, which is no small feet for a 65 person wedding. The bikes on property were well maintained and the connecting trails were one of the highlights of our stay. We did not have kids but the property appeared great for families. We are already plotting our return! While you have everything you need on the property, a rental car would be very useful to be able to explore nearby towns.

Really lovely chateau, incredible grounds, very helpful staff - kids club, concierge, bar, housekeeping etc. Restaurant was a bit on the pricey side so we ate in local restaurants/cooked ourselves.

Not a great experience sadly. The service in the restaurant on the second night of our stay was unacceptable and we were totally sidelined for a corporate booking, despite being the first people in the restaurant - not ideal when you have young, hungry children. The mid-stay cleaning didn’t happen and there was no communication as to why, despite being told on check in that this would happen on the Tuesday. We had two babies and a young child in our party and it was essential that a certain standard of hygiene was met. There was a discrepancy in the prices quoted in the literature for things and what was the actual price. For example, I was quoted €50 by the staff for our transfer from the train station but had to pay €60 “because it was Sunday”. Surely that should have been communicated to me ahead of time? Also, it said in the brochure in the room that breakfast was €22 but the actual cost was €25. They also tried to charge for my son’s breakfast, despite it saying under 5s are free. Via email in the lead up to our arrival, I asked for there to be a steriliser (among other items) in our room a total of three times. When we arrived it was not there and I had to ask once again. We had no bin bags and no dustpan and brush in the accommodation, which was poor. There were no pool towels in our room, despite being told there were. When we asked for these at reception, there was a lot of confusion and they took a long time to come. The restaurant menu was the same every night, with only four options that felt like not a lot of choice and of those choices some weren't available on the first night. In summary, we felt the service we received was poor. We travel a lot and we feel that although you advertise as a “family friendly” destination, this is not what we experienced at all. I am yet to receive the €100 cleaning fee reimbursement, plus the extra money back from our room rate that the manager said would be coming to us when we checked out last Wednesday.

The Chateau and it's location are stunning, set in dreamy vineyards with nothing but the rolling French countryside as far as you can see. The accommodation is great with lots of different options depending on the size of your party and the breakfast buffet was fantastic! Just a couple of things that stopped me giving this 5 stars. The restaurant is very expensive, which wouldn't be a problem if the food quality matched the price but we ate their twice and the food was average at best. If the price was reduced by a third then it would be more palatable but you're paying premium prices for average food. The wine, however, is magnificent. There were also a few minor issues that took the shine off. We'd booked a transfer from the train station and had been quoted 50 EUR, but on the day we had to pay 60 EUR because it was a Sunday...why weren't we told it was more expensive on a Sunday? There was no steriliser in our room despite asking for one beforehand, they kept trying to charge us for my toddlers food despite it being clear in all the literature that they ate for free. All little things but they add up when you just want to relax. I should also add that we did discuss this with the manager who was very, very helpful and understanding so overall a very enjoyable stay which we thoroughly enjoyed, just a few areas of improvement needed.