Popular Cape Town 4-star Hotels

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

Hotel was at a good location perfect for planning tours and close to the waterfront and many places around the staff were friendly and accomodating breakfast was amazing loved the variety of food room was okay I would definitely recommend this hotel to travellers. The view is amazing from the bedroom overlooking the mountains from all directions

Upgraded to a Loft suite. Excellent (once the air conditioner unit was explained). Staff great. Housekeeping a bit too eager. On site restaurant Liberty's seems slow and disorganized, even for South Africa and especially for a Hilton's. Free shuttle to V&A Waterfront every two hours. Walking distance to the Old Biscuit Mill (a Saturday morning must-do). Regular and reliable taxi service around Cape Town at reasonable rates, for drop off and pickup. Airport shuttle. Neighborhood was very safe Don't pre-book tours before you get here; Yasir and his team will take good care of you.

On a recent guided tour to South Africa, this was the hotel we were based in for our 4 days in Cape Town. It is handily located 5mins taxi ride (20min plus walk) from the Waterfront in Cape Town. It is in a quiet part of the city. The hotel is modern, the staff very friendly and rooms well sized and equipped (although having a curtain to pull right across the width of the room to seperate the room when someone was in the shower is a novelty). Depending on which side of the hotel you are on you get a great view of Table Mountain/Signal Hill. Breakfast was included and the hoetl breakfast selection was excellent, a good start to the day. All in all a very pleasant stay, a great base for exploring Cape Town and a good start to the trip

Advantages: It is close to the waterfront, the room is okay, and the space is large, with a separate living room. Disadvantages: Although it is close to the waterfront, the front and back buildings perfectly block all the landscape, and the waterfront and the Table Mountain cannot be seen. The worst part is that the hot water in the room is not automatic. My partner and I turned around for a long time and found a button. The water wasted for a long time. One person finished washing the other without hot water ... The worse thing is, A 1,000zar deposit was charged. My partner and I forgot to take the deposit when checking out, and they did not remind me. Then we took the deposit bar to retrieve the deposit, saying that the envelope in which our deposit was placed was missing, and we asked him to adjust the monitoring. One of them said that they could not take money from other places, but that the person in charge of the monitoring room was not there. We have to wait for the buddy who checked out the next day to come to work to pay the deposit. We also left our contact information and said that it resolved it and called us, but we did n’t call until the next day. Fortunately, we did n’t rush to rush the plane that day. The next day we went to get the money and the little brother took it out. 1000zar returned to us. I think as a hotel, the deposit bar is the proof that you owe the customer money. No matter where you keep the deposit, it should be returned unconditionally at the first time. If you do n’t lose your envelope, do n’t dare us. Those who check in must remember to take the deposit bar, we are fortunate to save it this time, otherwise they will be hacked. As a large hotel, the quality of employees is very problematic.

This is a very nice (new) hotel close to the downtown and Waterfront area. A twenty minute walk to either location (not an easy walk) - they do have canal water taxi service available to take you to the waterfront. Definitely worth the experience. The breakfast service is delightful but can get crowded at times due to their catering of large tour groups. Rooms are nice, AC unit works very well, showers hot, tv selection extensive, and service awesome. Recommend for those looking for a very nice hotel at a reasonable rate. One downfall to the hotel / location is that is bucks up to the container / shipping area so when vessels come in you will hear a lot of container unloading noise at night. Ask for an ”even” numbered room so you are on the opposite side and you get a view of Table Mountain

The location of the hotel is very good. It is just a 10-minute drive from Table Mountain. There are many restaurants and bars nearby. After dinner, walking along the beach, watching seagulls and sunset is very pleasant. The hotel’s breakfast is very rich, and the Xiaohei’s service is also very enthusiastic, which is a very good choice.

Location in the safest area of Cape Town, 5 minutes walk from Fisherman's Wharf, with its super-large Victorian shopping centre and everything you need. The hotel rooms are comfortable, well equipped, and there are small gifts for children, very intimate! And fortunately, here for the first time abroad to see the total eclipse. The surroundings are also elegant and very satisfied!

Bad price! The rooms are small and the facilities are simple. Compared with the Westin next door, the price is a bit cheaper, but the accommodation experience is much worse! Not recommended.

My husband and I stayed for 5 nights recently with a spacious room on floor 1 facing the harbour (I highly recommend this floor as the rooms we are told are larger). We had a nice sitting area by the windows, and the bathroom was large and nicely designed and well lit. The robes were SO SO soft!! The bed was a tad soft but still comfortable. We had an included breakfast daily which was quite good with several delicious hot items on the menu. The porters outside were exceptionally helpful -- we used Uber several times, and they went to the street to ensure they drove in to get us. The location is fantastic with a perfect view of Table Mountain and the harbour, and of course the Waterfront restaurants and shops are right there. My only suggestion to the hotel is that the rooms need a deep cleaning -- some of the upholstered furniture is stained, and the bath grout needs cleaning too. Otherwise things were perfectly clean.