Guest User
April 21, 2024
Overall we were pretty satisfied with our stay. The rooms are large and comfortable and the communal areas are smart and clean. The hotel location is excellent, near kloof street which has lots of lovely places to eat and drink. The gym and pool area are both well maintained and modern. Service is sadly a bit of a weak spot. Everyone was very friendly but food orders were slow, porters dropped luggage, reception gave inaccurate information. A little refinement and staff training would greatly improve the whole experience. That being said, I would still recommend the hotel overall and believe it provides good value for money!