Guest User
May 25, 2024
The staff and owners have been to the worlds best school of arguing with customers. Firstly we paid on the link sent to us when we reserved the accommodation, made payment in full and then spent two days arguing with the owner and reservations desk. they refused to admit that they would look into the reasons why it was not in their account. eventually i was given a bottle of red wine (which i dont drink) as an apology for the confusion. the booking website had directed the monies into their own account. the first morning i went for breakfast and was told that breakfast was only served from 7 30 when clearly on their board it state 7. i was down on business and had a meeting at 8, but the restaurant manager had a full blown argument with me on the working hours. the final straw was when i asked for the bill should be sent to both myself and my partner, i was told that it had been when it certainly was not i am going to be in the Cape regularly over the next 4 months and certainly will not be staying there