Guest User
December 13, 2024
Our final night in Cape Town was unfortunately marred by a stay at what I can only describe as the worst hotel experience I’ve ever had. While the staff were friendly and accommodating—helping us flag down Ubers, for example—the positives ended there. The hotel itself felt outdated, with communal areas that desperately need a refresh. Our room, however, was the real letdown. It bore no resemblance to the photos we had seen online. Instead, it felt bleak and depressing, almost reminiscent of something like the Tower of Terror. There were no rugs or artwork to brighten the space, leaving it feeling stark and uninviting. To make matters worse, the room had a persistent musty smell, and being on the fourth floor, we endured a night of rattling single-glazed windows that let in every bit of outside noise. Sleep was nearly impossible. Adding to the discomfort, the room was unbearably hot, and there were no facilities to adjust the temperature.