Dock House Boutique Hotel and Spa by Newmark

The staff delivers exceptional service and makes guests feel valued. The spacious, comfortable rooms offer lovely views. The waterfront location is ideal for exploring. The breakfast is varied, substantial, and of high quality.

We arrived early as our flight landed at 7am , this is a busy time on the road into Cape Town. On arriving at the Hotel ( you use the reception of the Queen Victoria which is next door) every member of staff is friendly and beyond helpful , never over bearing.( we did have to wait for our room but our luggage was stored we were offered breakfast and we got to relax on sun beds by the pool. The Dock House is a heritage building and has the most lovely garden, pool and outside lounging area . It’s surrounded by tall hedging and this gives it a ‘secret garden’ feel when the wonderful V&A Waterfront is just down the steps ( you can hear the buskers , which is very pleasant) Our room was so well appointed ( we didn’t want the front ) so our room (6) was perfect! Excellent shower,bath , super comfortable bed. Breakfast you have the choice to eat where you want including the lovely breakfast room in Dockhouse, perfect eggs Benedict!! The manager of Dockhouse is so friendly and helpful, actually every member of staff was amazing!!! I would absolutely recommend staying here, you really get to experience the best CapeTown has to offer.

We stayed at The Dock House for 3 nights at the very start of a 21 day holiday commencing in Cape Town. We have a preference for boutique hotels, they are usually quirky and the service excellent and I have to say we were not disappointed. The check in and welcome drink at the neighbouring Queen Victoria was efficient and welcoming and we were shown quickly to our room which was great as it was only mid morning. The room was lovely and spacious, with ample seating to relax, very clean and well presented. The bathroom was huge, with a shower room, separate toilet and bath area with a roll top bath. There was a welcome plate of sweet items presented on the desk, the chocolate brownie square and the Turkish Delight were outstanding and I still think about them! The hotel was fantastically placed for the V&A Waterfront and was in a very safe courtyard area. We had drinks at the Queen Victoria and ate dinner in the other linked hotel, the Victoria and Alfred. Our food there was extremely good. The service in all three properties was outstanding, everyone was very polite and helpful, from the restaurant staff, reception team, bar staff and also the outside team who set up the sun-beds each morning - who waved and called good morning when we were out on the balcony. Breakfast is in a small drawing room which at first looked rather formal, and wasn’t helped by us being the only ones there on our first morning, as we were up early to meet a tour guide, so we felt a little conspicuous! However other guests did arrive after a while and it felt less austere. Plenty of choice on the menu for cooked breakfast as well as pastries, cereal and fruit. The guesthouse manager who looks after everyone (whose name I cannot recall) was very efficient and clearly proud of the facilities, decor and flowers in the room which he had done himself. I do agree with a previous reviewer that it was slightly odd to be presented with a bill to sign on our departure day when the breakfast is included in your stay, so essentially this was really just for you to tip-while the service did warrant a tip it didn’t really feel quite right to have a bill handed to you for this purpose. Perhaps the hotel could look at an alternative way to cover this off-perhaps at reception when you check out? Our stay at The Dock House was a wonderful start to our holiday and we were blown away by Cape Town, so much to see and do we couldn’t possibly do it justice in three days, but will certainly be back for more in the future.