Protea Hotel Cape Town Sea Point

Beautiful hotel, but super small room. I wasn’t expecting the room to be that small after payig so much money. I booked the hotel for 4 nights but had to cancel the other 3 nights because it was very small and couldn’t even open my luggage well, there was just no space. The room was just ok, just a standard room.

It was a very comfortable stay, nothing fancy but all good, service was amicable and efficient. Breakfast was of high quality and the location near promenade and shops is ideal. The price is reasonable as well.

The hotel is in a good location for exploring Sea Point and there are plenty of restaurants within a walking distance. The Sea Point Prominade is just a few meters away which is a great place for walking or jogging. I did not have one of the best rooms, it was the first time in the hotel and I found the room small, probably got what I paid for. It was windy in one of the days and the window was quite noisy and with my insomnia, I struggled to sleep.. The hotel seems to be popular with tourists groups. There were a lot of American tourist groups in the hotel during my stay. With regards to food you have two option a French Restaurant and and a Popular South African Steakhouse " Spur" which is on the building. Food in general was great, I ate at Spur and breakfast offered by the hotel was great. I was a bit annoyed though at breakfast as one of the Zimbabwean ladies (waitron) kept on telling tourists that next time they must visit Zimbabwe as it had more to offer then South Africa when it comes to nature reserves. Other then this lady, the staff were good and very helpful.

The hotel is clean and well staffed. We stayed in a king room with balcony. It had all the amenities needed. We used the pool area but make sure to get your towels from reception first. We had breakfast every morning and the choice was good. Freshly cooked eggs to order and buffet selection. A special thanks to Winnie and Maureen who looked after us so well.

Overall had a good stay. Staff were always very friendly, beds were comfortable, and the mini fridge was greatly appreciated. Bed was very comfy, the view from the porch you can see Sentry Hill, and it’s close by to many different stores & restaurants & grocery store. I did not have breakfast included however there was one day I did opt to get their breakfast because I had an early tour and it had a wide variety of foods to choose from. If you’re an early riser then it’s worth it to get the breakfast included. Took away 1 star because the floor was quite dirty as if the cleaners did not sweep thoroughly, and also because there was such a large gap under the door (I used a towel to block the gap).

WORST HOTEL EXPERIENCE OF MY LIFE – VIOLATED, IGNORED, AND DISGUSTED If I could give this place negative stars, I would. Protea Hotel Sea Point is a complete disgrace to the hospitality industry, and I am shocked that Marriott allows its name to be associated with this dump. I'm a lifetime titanium member and I am in complete shock this is under Marriott. 1. My Privacy Was Violated – TWICE I was WALKED IN ON TWICE WHILE COMPLETELY NAKED. The first time, housekeeping barged into my room without knocking while I was stepping out of the shower. The second time, an unidentified staff member used a keycard and entered my room while I was changing. This means ANYONE with a keycard could just stroll into your room unannounced. That is beyond unacceptable—it is dangerous. Imagine standing there, exposed and vulnerable, while some stranger just stares at you. No knock. No warning. No respect for guest privacy. 2. The GM, Jeremy, Is Completely Incompetent & Doesn’t Care I reported these violations to Jeremy, the so-called General Manager, and his response was nothing short of pathetic. No real apology. No concern for my safety. No attempt to make things right. His dismissive, smug attitude made it clear that he has no control over his staff and no business running a hotel. If he’s this careless about guest security and dignity, what else is being neglected? 3. The Rooms Are DISGUSTING The sheets were stained and smelled like they hadn’t been washed properly. The bathroom had hair and mold, making it clear that cleaning is either nonexistent or done in a rush. A horrible mildew stench filled the room, making it impossible to sleep comfortably. 4. SECURITY IS A JOKE – YOU ARE NOT SAFE HERE If hotel staff can walk in on you unannounced, imagine how easily a stranger could get access to your room. The front desk does not verify who is coming and going. I felt completely unsafe staying here. 5. Overpriced SCAM – They Nickel & Dime You This hotel has the audacity to charge premium rates for substandard conditions. They will overcharge you for basic services while treating you like an inconvenience. 6. ACTION STEPS: DO NOT STAY HERE – REPORT THIS HOTEL I will be reporting this hotel to Marriott corporate, the Consumer Protection Office, and every travel review site I can find. If you’ve had a similar experience, I urge you to do the same.