Venture46719623006
July 7, 2024
Never have me and my family stayed in a hotel quite like the Mount Nelson! An experience of a lifetime, every staff member go out of their way for you, above and beyond to make your stay in Cape Town the best you will ever have. A true gem! We visited in early July for 5 nights and had a mixed bag of weather and even the rains couldn’t dampen our stay. The doormen greeted us every day with wide grins and greetings and the attention to detail was second to none! Tshepo, Kennedy, Limdile, Olondo, Pootea were so good with our teenage sons, who had the best craic with them every evening. Michael, guest experience manager, was perfection! A true gentleman who really took an interest in us, catering to our needs sublimely. No request was too big. Dylan was always a cheery face around the hotel offering us anything and making sure we felt at home. Luvo, our breakfast server was always on hand to make our mornings perfect. And when I speak about breakfast, I can’t describe the abundance for the first meal of the day. Never have we been met with a breakfast as plentiful as the breakfast here. There is absolutely nothing you won’t find available… NOTHING! I feel every staff deserves a mention and sadly I don’t know all their names. But if I could name them all, I would. An experience of a lifetime, this hotel is really a home away from home. Their greeting at arrival, “welcome home” sums up this hotel in two perfect words. As I write this, we are on our last night here and all I can say is I don’t want to leave and can’t wait to come back “home”.