Guest User
May 6, 2025
On the morning of the day of the stay, when I went to leave my luggage at the reception, the woman who came explained various things to me and made the arrangements was very nice, but when I checked in the afternoon, I was given a different room even though I had booked it after looking at the photos, and when I said that, she said it was in the system and didn't take me seriously, so I explained it to another person and finally got the room changed. As it is a 5-star hotel, the room was well-equipped, spacious, and had a good view, but the amenities were a little shabby, and the lobby and the building were hot. The breakfast atmosphere was okay, and the other staff were kind and polite, but it was a shame that it was a luxury hotel, and I felt like it was ruined by having female staff like that.
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