Melbeach Hotel & Spa - Adults Only

The accommodation impresses with comfortable beds, spacious rooms, and beautiful views. Guests appreciate the friendly staff and prime beachfront location. The breakfast buffet is lauded for its variety and quality.

This hotel cost me my health. I got severe food poisoning in this hotel from the dinner food they have served. I had the symptoms in the morning and asked them to call a doctor, the doctor has referred me to a clinic which was not able to establish vascular access and damaged my arms from four different areas and were not able to cure me. Doctor said he will come and follow up, but he escaped. The doctor that hotel directed has been simply hooked it. Afterwards, we found a hospital by ourselves and I've spent the whole day in that hospital for hours to have treatment. We came back in the evening with the treatment bill, proofs, made a claim to the hotel. At the reception, we've also seen that there were bunch of people who were complaining about the food quality. They said that their management will decide on what to do. They did not show any existence of guest relations such as apologizing / asking for my health / being sorry for the situation. I'm not even mentioning that they did not approach to cover any costs because of their violence of food security, they did not care on what happened. Unfortunately and normally, we could not eat here anymore even though we had half board reservation which means our dinners were already paid. We simply ate bread and cheese from supermarket as a dinner for two nights knowing that at least those products had food regulatory and compliance assured. I meant to live to hotel the moment that this has happened yet because I was severely sick, I was not able to move. I could not trust anyone here from that moment on since what we had to experience which caused by hotel, was simply ignored and they even accuse us for lying. This hotel broke the rules of main basic rules: food security, compliance, non-existent guest relations and incorrect healthcare direction. And in addition to those as a result, trust and reliability. Avoid this place at any cost.

To the direction of Steh Hotels, We stayed at the Melbeach hotel in Mallorca from Aug 23 to 27th to celebrate my wife's birthday (Aug 23rd). The location and the staff were great, so it pains me to write this complaint, however, our room was a bit of a nightmare... The first night the A/C went off in the middle of the night and I had to get up twice in the middle of the night to try and fix it as it was extremely humid and hot outside and impossible to sleep in a sweaty bed... In the morning, tired from a very difficult night, I showered for a short time until the water at the base of the shower began to overflow and create a river of water all the way to the bedroom. It is really disappointing not to be able to take a decent shower after a sweaty and miserable night. We told the staff and they seemed to suggest that someone would have a look at both problems and resolve them. The staff made no offer of a free night, no discount to reflect the difficult night, no suggestion of a possible change of room, or anything like that...there was even a suggestion that I try removing the drain filter myself...frankly that's not why i come to an expensive boutique hotel to get my hands dirty with plumbing work! Second night: the same thing...no AC in the middle of the night, 2 mid-night wake up requirements to play with AC controls, and a bigger river of water after a shorter morning shower! After providing more info to staff, this time they fixed the drain and the shower worked, and they fixed the AC and we could actually sleep the 3rd night. But still no offer to compensate us and a bit disappointing that it took two full nights and overflowing showers to fix the problem when it could have been done immediately apparently. The 4th day we woke up after a good sleep and a good shower, went for breakfast, and when we got back to the room it smelled terribly in our room of sewage...Aie aie aie.. it seems like this room is *******. Just one thing after another... Finally, the smell went away, and we finished our holiday with a decent last night and overall we had a great time despite the constant issues with our room. We liked the hotel staff and location but the room was really a disaster and it would be normal to compensate your clients for an expensive experience that left a little to be desired in terms of the room, the hotel infrastructure, and the price/quality equation. I hope this gets in front of the responsible person's eyes at the group level as you are a quality chain of hotels and should be sensitive to this sort of experience. Problems can happen, its how you handle them that matters most. Thanks for your attention, Mike