Hotel Il Portico by Lvg Hotel Collection

My wife and I booked the Hotel Il Portico in Cannobio directly from May 3rd to May 6th, 2024. The hotel description stated that we could choose a room with a lake view or a room facing the garden. What shocked us upon check-in was the room; it didn't compare to the rooms on the hotel's website. The view was totally disappointing, and it's a disgrace to offer guests such an inferior room. See attached pictures. The view was of the back of a ruin, and there was construction work going on next door. After complaining to the reception staff, we were offered a drink, which we politely declined. After we retrieved our luggage from the room, a gentleman at the reception offered us a meal, which we also declined. This gentleman then wanted us to pay the hotel, which we refused after a loud argument, so we left. In the afternoon, we met two more women who had booked this hotel through ***********. These two also complained about the hotel, saying they had to sleep on a bunk bed. We cannot recommend this hotel in any way, especially since the pictures on the hotel's website don't show everything. They should put these photos on their website, then this hotel would no longer be booked. It was an unreasonable act to offer a room like this, and will continue to be so for other guests in the future. But we think there are always a few guests who put up with this, unfortunately! We can only advise everyone to always complain, because what we experienced here was a complete rip-off. The relaxation value here would have been zero! We did find two hotels that were completely satisfactory to us. These were the 3* Hotel Casa Arizzoli in Cannobio and the Hotel Elvezia in Cannobio. We can highly recommend both of these hotels.

Ausflug nach Cannobio Waren nur eine Nacht da, super Lage , bequeme Betten und einen sehr freundlichen Kellner Simone