Guest User
October 7, 2024
I've just made a very unpleasant experience in terms of security and trustful management with this hotel. Some experience that unfortunately outweighs all good experiences so far, as it may never happen like this - being the consequence of unconscious and thoughtless service. I hope that my concerns will be taken seriously. Depending on the management's reaction, I will also be willing to delete or correct this post in order to recognize the management's reaction if it appropriately happens. And this is what happened: The fire alarm rang. We left the building. Arriving at the reception many of the other guests gathered there too. However, all the responsible hotel personnel from the reception has left. No information available. Even worse, the vault with all the car keys was left unattended - with the vault's access key in it and all the cars accessible in front of the hotel. Moreover, probably all other reception facilities giving access to room passes or private guest information were unattended too - so I must assume. How would I know now that my car nor my room are safe? Only yesterday, I asked the valet if my car is really safe with him. He assured me that the car park will never be unattended - the valet or "a" security guard will attend the entrance opposite the car park 24/7. This was a stone cold lie! Asking the receptionist after the fire alarm, she answered that she and the restaurant manager were alone tonight. No security guard, no valet, they were just two people around responsible for the whole hotel! Also, the valet told me that my car will only be safe with him, because as long he has the key, my car will run under the hotel's insurance! However, does that count when the vault is accessible for everyone and no one responsible person is around? I doubt it. I'm wondering what is going to happen tomorrow. I asked the receptionist to tell the hotel manager to contact me tomorrow. This story might be to be continued...