Hotel Bonavida

Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!) My recent experience with Hotel Bonavida in Andorra was an absolute disaster. If you're considering booking here, think twice—this hotel's payment system is broken, their customer service is non-existent, and they have no concern for their guests, even families with small children. I booked a confirmed reservation through an online booking site for my family, including a small child. Then, out of nowhere, I started receiving repeated emails demanding that I update my card details. I followed their instructions, updated my card multiple times, and each time, the system confirmed the update as successful. Yet, I kept receiving the same demand to update my payment details. When I called the hotel, Candela (a staff member) provided no solutions whatsoever—she simply repeated that they needed to "run the card." I explained that modern banking security requires a PIN or app approval and that my card could not be charged without it. Instead of offering an alternative solution, she refused to help and just kept repeating the same failed process. I even tried a different debit card, which was also confirmed as successfully updated, yet the same issue persisted. I called the hotel multiple times, but no one answered. Then, without warning, I received an email saying my reservation was automatically canceled due to "invalid payment," despite all confirmations that my card had been updated successfully. The reality of staying at Hotel Bonavida: If you're traveling with a family and small children, do not trust this hotel! You could arrive only to find out they canceled your stay with no warning. The hotel does not answer calls when you need help. The staff offers no solutions and is unwilling to assist when their payment system fails. Their flawed payment system cancels confirmed bookings, even when the card is valid and successfully updated. No apology, no assistance, nothing. We were left at the last minute, in the evening, scrambling to find another hotel for our family. We spent over 20 hours trying to fix this issue, updating cards, calling the hotel, emailing, and troubleshooting—only to be left with no reservation. This was not a misunderstanding—it was systemic incompetence and complete disregard for guest experience. When traveling with a family, especially small children, reliability is key. This hotel is anything but reliable. Avoid Hotel Bonavida at all costs! There are plenty of hotels in Andorra that actually value their guests—this is not one of them.

Let's keep it simple with a pros and cons review! Pros: cheaper than many other hotel considering position and season (ski season), free ski lockers, 30mt from gondolas (cable car), big, varied and tasty breakfast, nice mountain hotel-like mood with a nice hall with fireplace, pool table books and bar. Personally I dind't mind the fact that the hotel was basically NEVER renewed to modern standards, it has that sort of "early 80's" style... BUT... Cons: ...but that comes with many flaws! Dated furniture and smell of smoke/toilet, luckily not in all the rooms. When we complained about that, we only had a maid showing up with a spray product, as if this would have solved the issue. Unbelievable! Eventually we changed room (tip: go for a TWIN room, chances are it will be bigger). The room look nowhere near as neat as in the pictures. Don't be fooled by that. Overall is a good choice for skiers who don't want to spend crazy money for accomodation.

Terrible hotel. We booked a double bed but got two single beds. Very romantic, not. The room was worn down, but when we showed photo from ********** the reply was, we are not responsible for accurancy. Do yourself a favor and stay away.