Guest User
April 18, 2023
Fernando at Reception was outstanding!!! We had a breakdown of our vehicle en route from Spain back to the UK After "haemorrhaging" money, (including maxxing our credit cards) on repairing our vehicle, we had no way of paying the required security deposit!!! Fernando showing compassion and understanding our dire situation,....... used his discretion to hold our passports as the security deposit!! This is obviously not the regulations of the hotel, but we cannot be thankful to Fernando enough for his assistance!!! After our exhausting journey from Southern Spain, we found our apartment to be well beyond our expectations!! It was absolutely amazing!!! Neither my wife or I are skiers, but have decided to rebook with Vista El Tarter in February 2024 for a 4 night vacation on return from our Spanish holiday Fernando,........ thank you once again for your excellent customer service and we look forward to seeing you again soon!!!