Quinta Splendida Wellness & Botanical Garden

A perfect place for rest and relaxation. We are here at the moment. The staff are so friendly and helpful. The hotel is clean and made up of a number of two storey buildings in the gardens. The gardens are beautiful but I bet even better in spring or early summer. We are B&B and the breakfast is fantastic plenty to choose from. We opted to eat in the restaurant on Madeira night and it cost £37.50 per person including wine. It was good food. The rooms are a little dated I prefer the term quaint. Some of the doors on furniture may not hang straight, the bath has seen better days (chipped enamel) but everything is clean and there are loads of draws and wardrobe space. Ours is an apartment with a kitchenette which has all you need. Nearby is a supermarket and a handful of bars but not many places to eat out if like us B&B. I would name staff who we have been good but the list would be too long. All staff seem to speak very good English and German some French too. The reception staff are incredibly informative and helpful.

Heaven-on-earth type of place, the gardens alone are able to wipe clean years of stress. You can hear the birds singing and the fresh air is filled with the perfume of flowers. Just heavenly! The resort is impeccably clean, with five-star amenities, the rooms are spacious and comfortable, the view is incredible and the breakfast and dinner buffets are overwhelmingly abundant and absolutely delicious...the couple of pounds I gained were well worth it, I regret nothing! :) Definitely the go-to place in Madeira. I look forward to returning the first chance I get.

BEWARE: COCKROACH INFESTATION. We stayed in Quinta Splendida on 8-9 April in the suite (room 2024). Me and my girlfriend had a special occasion and we’re looking for a beautiful hotel with spa to end our long weekend trip. Arrival was OK, we had to carry our bags to ourselves to the room. Upon arrival in the suite, the window to the terrace had a crack in there. We enjoyed the complimentary prosecco but after that the experience went downhill quick. We went to the spa and upon arrival, there was a dead cockroach next to the Spa reception. This can always happen even if you try your best to minimize pest, so we didn’t bother too much and took a swim and went into the sauna. After, we went into the Turkish Steamroom and we’re horrified to find a huge cockroach of about 7 centimeters. We panicked and rushed out of the spa. The spa employees said it is Madeira and this can happen. Okay, we went back to our room and did a further inspection. It was horrible. Behind every surface we could see insect droppings/poop, on all the lights there were brown droppings and the minibar was removed from the original housing. Underneath were dead roaches so the hotel is aware of this problem. After inspecting the bathroom, we found a bunch of roaches near the stair to get into the bath. We called housekeeping and a cleaner came and sprayed anti mosquito spray. This caused the roaches to run around the bathroom and i had to smash them myself to prevent them to go everywhere. The showerhead is broken and slips down, the bathroom knob is damaged and keeps flushing, the drain doesn’t drain properly and there is plenty of fungus in the fridge and on the bottles. When speaking to the front desk, they we’re not understanding of how disgusting this experience was for us. We understand that insects are natural to a Botanical Garden but the staff is unwilling to adres this problem adequately. The hotel offered us a free lunch, which obviously we declined as we were concerned for hygiene. They couldn’t offer us anything else, even though we paid for Spa access equivalent to €90, which was a traumatic experience. After our discussion the lady proceeded to charge us the €4 city tax. This room is €350 a night and the hygiene is unacceptable. I have stayed in too many hotels in the past 10 years but never experienced such a abyssymal service. Seriously warning people to go stay somewhere else. Just visit the garden and sleep in a hygienic place for a peaceful night of sleep.