Hotels Near Playa Caracol in Cancun

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

Excellent value for money. The hotel is located in a single complex with a shopping center, where there are all the necessary shops and restaurants. Thanks to the guys at the front desk for recommending Sanborns, a great place to find diet food for a person with gluten intolerance and pancreatitis. Great place, will come back again.

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

Great place for solo travellers. Or if you will just be coming back to hotel to sleep and shower. Fresh hot breakfast made for you in the morning. Would recommend for sure. Not too expensive given that it’s in cancun tourist area.

Staying at the Royal Haciendas was such a pleasure. Our Concierge Joe treated us most kindly. My daughter and I enjoyed the suite we stayed in on the 4th floor. The view was spectacular. The food was tasty, especially the ribeye steak in the Los Murales restaurant. The staff was soo very friendly and courteous. They deserve every tip possible ! I especially enjoyed relaxing in the whirlpool oh, yes and watching the waves from the LaPalapa restaurant where Oscar and Uriel served us very well. Room service was great too and so was our “ maid” Edith. I hope we get her again the next time we go. I relaxed this time versus attend all the activities and events so maybe more next time. Off to the Royal Sands, hopefully next 😬😬.

After a night trip to the suburbs, we arrived at ADO Bus Terminal Cancun and stayed for one day. It is convenient because it is within walking distance from the terminal, and there are many restaurants as it is in the center of the city. There is a local park nearby and a night market (food and souvenirs), great for an evening stroll. Breakfast was served as a buffet and was ok.

The hotel is actually not in the Cancun hotel zone. There is nothing nearby. There is a shuttle bus out there, one way, but no return to the hotel. You have to take a taxi to go to the beach mall or whatever. inconvenient. Breakfast was okay, but dinner was average with fewer dishes than breakfast. We had dinner and it was said to be a buffet with only a few varieties and the taste was not very good. The hotel chair was not stable and I fell. The hotel service is just okay. I will not stay at this hotel again when I go to Cancun.

I had an amazing experience at Mayan Monkey! The food was absolutely delicious, with a great variety of flavors that left me impressed. The atmosphere was vibrant and welcoming, making it a perfect spot to relax and enjoy. Special shoutout to Dany and Paola for their outstanding service! They were attentive, friendly, and made sure everything was perfect during my visit. Their warm hospitality truly enhanced the experience. Highly recommend this place for anyone looking for great food and excellent service!

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .