Anonymous User
February 11, 2025
We booked a sunrise room, and when we arrived at the hotel, we got a room on the first floor as shown in the attachment. The hotel front desk told us that this was a sunrise room and that the hotel was full today and we couldn’t adjust the room (we were told very confidently many times that the sunrise room on the first floor was like this). We contacted Ctrip to resolve the issue, and Ctrip told the hotel that they admitted that they gave us a sunset room. The view from the window actually has nothing to do with sunrise or sunset. From 8 to 10 pm, we saw foreigners checking in one after another, which means that there was no room to adjust, but there was no room to give... Adjustment. Be careful, there are so many hotels in Cancun, there is no need to choose this Hilton, you may win at any time (there is also a friend who is a Hilton Diamond member, and he still got a sunset room, and he didn’t tell us the truth). I forgot to mention in the previous post that the room decoration is just a high-end version of Orange Crystal. Fortunately, I only stayed for one night, otherwise my good mood would be ruined~
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