Hyatt Zilara Cancun
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Cancun
Hyatt Zilara Cancun
No.3 of Premium Hotels in Cancun
Blvd. Kukulcan, Punta Cancun, Zona Hotelera, Cancun, Quintana Roo 77500, Mexico
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With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.Show More
We Price Match
Highlights
Superb views
Ideal location
Delicious Breakfast
Sparkling clean
Lots to doShow More
Amenities
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Massage Room
Fitness Room
Public ParkingFree
Car Rental
All Amenities
Property Description
With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.
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4.7/5
AmazingBeach and sea were way beyond expectations (clear water)
All 135 Reviews
Surroundings
Airport: Cancún International Airport
(21.2 km)
Landmarks: Playa Caracol
(170m)
Landmarks: Columbus The Romantic Dinner Cruise
(170m)
Landmarks: Scorpion’s Temple
(900m)
Landmarks: Yamil Lu'um
(1.0 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
3
Junior Suite Ocean View King
1 King bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
9
Ocean Front Luxury Suite Non smoking
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
6
Junior Suite Ocean Front King
1 King bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
12
Ocean View Swim Up Suite Non smoking
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
King Junior Suite
1 King bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
4
Junior Double Suite
2 Double bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
4
Junior Suite Ocean View Double
2 Double bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
6
Ocean Front Junior Suite Double
2 Double bed
Has window
Non-smoking
Private bathroom
TV
Private toilet
Daily housekeeping
Check Availability
7
Presidential Suite Non smoking
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
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Guest Reviews
4.7/5
Amazing
135 reviews
Verified Reviews- Cleanliness4.6
- Amenities4.5
- Location4.8
- Service4.8
Average for similar properties in Cancun
AI Summary
Zilara Hotel offers great value for money, with spacious rooms and friendly staff. Convenient location near shopping malls and the Caribbean Sea. However, the rooms are not new.
Guest User
August 22, 2023
Beach and sea were way beyond expectations (clear water)
Anonymous User
January 19, 2023
For the rest of our stay, everything was great. Everyone in the hotel was very welcoming. We were supposed to check out on 19th, Jan after 12:00 pm. But at the last minute, I had a very uncomfortable experience.
I was going to the last hotel to pick up my lost items and got a taxi in the lobby. After I got in the car, the driver just went back to the patio again. And one of the doormen named Juan asked me to talk to the concierge because he was worried that I was trying to escape and sneak out. I was shocked when I heard he wanted me to talk with the front desk to explain why I need to leave the hotel. I double-checked his concerns with him. He said, “yes, I was worried that you would not come back”. I was then quite furious because I haven’t checked out yet. Besides, my luggage was still in my room. I asked him to let the office talk with me in person. After a few minutes, he just closed the door for me without any explanation or apology.
Our credit card is still on the profile and there is no need for an “escape from the hotel”. I never had a similar experience while I stayed in other Hyatt hotels. After I came back and reported to one of the staff working there. She only gave me a perfunctory apology. I was so disappointed with the attitude of these two associates today. This is not the kind of service I expect from Hyatt Zilara.
Germantown
March 1, 2023
Customer service is really good. But restaurants are very limited and disappointing bcz only two restaurants are open for lunch :(
Guest User
July 20, 2022
Best hotel in Cancun!
Zuihaodehenduo
December 20, 2024
The hotel is in a good location, located outside the L-shaped island of Cancun, with its own beach facing the open sea. The hotel is doing a booming business and the restaurant is very popular. Ctrip service runs through the entire stay, which is very awesome and deserves a big thumbs up.
Original TextTranslation provided by Google
Guest User
November 2, 2024
The rooms are nice, all facing the Caribbean Sea, and the first-floor rooms have direct access to the swimming pool from the balcony. We stayed on the fourth floor, with a wide view and an endless view of the Caribbean Sea.
The hotel is all-inclusive, with food, drink, and entertainment. There are various shows at night, which are quite exciting.
This hotel is already the best hotel in the surrounding area, with a high cost-effectiveness.
Original TextTranslation provided by Google
Guest User
October 12, 2024
The hotel is in a good location, 30 minutes walk to the bar street on the 7th, 15 minutes walk to the shopping mall on the other side, first-class environment, private beach with unbeatable sea view, and balconies facing the sea, warm service staff, but there are not many restaurants, and you can only eat in those few restaurants. The hotel maintenance is OK, but it is indeed old, the room is large but the facilities are average, there are performances in the lobby every night, and a friendly reminder to be sure to apply thick sunscreen before going into the sea, otherwise you will be miserable, the sunlight and sea water in the Caribbean will make people skinned, there is a travel agency in the hotel lobby where you can consult other itineraries, overall the hotel is still good, first-class value for money
Original TextTranslation provided by Google
うり、
October 8, 2024
I had heard that Mexico was a dangerous place, so I was a little scared, but after I arrived at this hotel, the staff and the people staying there were very kind and I felt safe. I want to come to Cancun again. (Maybe it's best not to eat raw salmon.)
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Public Parking
Free
Car Rental
Bar
Restaurant
Meeting Room
Multi-Function Room
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Luggage Storage
Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public Parking
Free
Valet Parking
Free
Transportation
Car Rental
Front Desk Services
Currency Exchange
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Wake-Up Call
Concierge Service
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Food & Drink
Bar
Room Service
Lobby Bar
Snack Bar
Health & Wellness
Hairdressing and Beauty Center
Fitness Room
Massage Room
Sauna
Spa
Additional charge
Activities
Exclusive Beach Area
Game Room
Table Football
Beach Umbrella
Public Areas
ATM
Elevator
Smoking Area
Picnic Area
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Business Services
Meeting Room
Fax/Copying Service
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Stair-Free Property Entrance
Safety & Security
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children are not permitted to stay in this room type.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2007
- Renovated: 2013
- Number of Rooms: 310
With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Adelita Cantina, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cancun? This aparthotel has facilities measuring 6781 square feet (630 square meters), including a conference center. Free valet parking is available onsite.
Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Adelita Cantina, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cancun? This aparthotel has facilities measuring 6781 square feet (630 square meters), including a conference center. Free valet parking is available onsite.
Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.