Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities.
1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests.
2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc.
3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm.
4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc.
5- Pools for kids and adults with the open side bar.
6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours.
NOTES,
1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees.
2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed.
It worth the money you pay lesser than other all inclusive hotels that offering the same services.