Altitude at Krystal Grand Cancun - All Inclusive
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Rooms and Guests
1 room, 2 adults, 0 children
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Altitude at Krystal Grand Cancun - All Inclusive
Boulevard Kukulcan Km. 8.50, Cancun, Quintana Roo 77500, Mexico
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With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This luxury property is 0.3 mi (0.5 km) from Forum Beach and 0.7 mi (1.1 km) from Chac Mool Beach.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 100 Reviews
Amenities
Outdoor Swimming PoolSpaMassage RoomFitness RoomPrivate ParkingFreeBarRestaurantMeeting RoomChildren's PoolChildren's Playground
All Amenities
Surroundings
Airport: Cancún International Airport
(23.7 km)
Landmarks: Zona Hotelera Cancun
(220m)
Landmarks: Playa Gaviota Azul
(220m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Altitude Master Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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4
Altitude Corner Suite Partial View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
4
Altitude Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
9
Altitude Corner Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
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8
Altitude Suite Double
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
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Guest Reviews(100)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
Verified traveler
February 25, 2024
I was displeased with my stay here and it definitely does not align with any 4-star hotel I've stayed at before.
Food:
The room service was food was really really bad... the buffet was hit or miss. Some of the food like the cochinita was tasty but a lot of it was super average.
Service:
Some of the service was good and some was bad. The front desk people weren't that friendly or helpful. The pool people were super nice and friendly.
Hotel Grounds:
It was not very nice and they pump the entire building with some type of spray to make it smell good but it kept giving me a headache.
Location:
The location is really great. It is on a beautiful beach and also it is close to all the nightlife.
Nicole
February 19, 2024
The hotel is WAY over priced for the overall experience. You can't get reservations to eat at any restaurant unless you are in the lobby at 8am waiting to be first in line. The buffet is fine. Room service was good but not many options. Selection of alcoholic was slim. We stayed in the altitude tower and evidently that is the nicer side of the resort. The pool with the swim up bar was dirty 3 out of the 7 days. The only staff member that deserves to be recognized is the pool server Oz! He made our time at the pool wonderful. The massage at the resort spa was great too. The beach was packed with people and garbage.
Tyler
January 31, 2024
We had an amazing stay at Krystal Grand Altitude Tower. The service was incredible, the staff was amazing, and we had no issues. Everything was clean and in great shape. The food was phenomenal. As someone with a lot of dietary restrictions (gluten free and vegetarian), there were tons of options for me. Every restaurant we went to was very knowledgeable about what was in the food and what I could eat and what I could not eat. I was blown away at how many gluten free options there were at Restaurant O. The buffet there was so good for breakfast, lunch, and dinner. The walk to the clubs was also really safe and short. It only took us 5 minutes to get to the clubs and even coming back at 4am, we felt safe. We will definitely be staying at Krystal again!
richard
January 18, 2024
The good: The views are as advertised. Beautiful grounds. clean pools and rooms.
The bad: There was enough staff with poor, unhelpful attitudes to dampen the stay. The air-conditioning couldn't keep up with the heat so we sweated in the room until night time.
dinner reservations were booked up before we could even make any each day of our stay. you have to book them at 9am each morning. We tried at 9 am every day and still couldnt get them. Then you have to walk in wait for food at dinner time. very
LINA M
January 2, 2024
Made reservation on Attitude Kristal, they move me without explaining to Grand Kristal, they told us better room. No hot water to bath or no water. My husband took a video of it. After doing our check in the concier send to another worker so she can explain to us how the used of the hotel. She was a Time Share sales did not know a lot except you need to go to a 90 mins presentación. It was our 38 year of marriage and never experienced such a bad service. To make reservations for dinner is almost impossible, all reservations are taken by the Attitude Kristal since is there time share member that is what I was told by one of there employees. We had a really bad experience from beginning to end. We tried several time to explain to management but the staff do not care.
Melissa Marie
January 1, 2024
We loved our stay there! Thank you to the waiter Celerino for making our stay by the infinity pool AMAZING!!
Philip J
December 16, 2023
Very great experience here. Great facility, amenities. Staff was 5star. Everyone very pleasant, helpful and understanding. Ill be back!!
Minar
December 3, 2023
The best part of the Altitude hotel at Krystal Grand Cancun is the adjacent beach which is almost private and crowd-free. The staff members were very helpful and they try their best to meet guests needs. If the hotel management can setup an arrangement of transportation to and from the hotel, guests would appreciate the service even more!
Radoslav
December 1, 2023
Altitude Tower review (Krystal grand is a 1 star)
Only giving the pace a second star because of the room view - we splurged on the best room they have ti offer to get to the second star.
Food - you have to reserve a table every morning at 9am sharp for dinner and if you don’t by 9:30 you’re told all tables are taken. Food is average at best - the Italian restaurant serves frozen pizza you’d get at your local grocery stir and the Sushi restaurant makes Whole Foods sushi seem like a Michelin dish.
Location - close to all the clubs if that’s what you’re into but the downside is noise
Service - hit and miss
Would I recommend - hard no.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 04:00–12:00
Front desk hours: 24/7
The property will provide check-in details after booking
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children aged 4 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 90
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This luxury property is 0.3 mi (0.5 km) from Forum Beach and 0.7 mi (1.1 km) from Chac Mool Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Risotto, one of the property's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Risotto, one of the property's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Bar
Restaurant
Meeting RoomAdditional charge
Children's Pool
Children's Playground
Kids' Club
Currency Exchange
Luggage StorageAdditional charge
24-Hour Front Desk
Wi-Fi in Public Areas
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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