Altitude at Krystal Grand Cancun - All Inclusive
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1 room, 2 adults, 0 children
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Altitude at Krystal Grand Cancun - All Inclusive
Boulevard Kukulcan Km. 8.50, Cancun, Quintana Roo 77500, Mexico
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Highlights
Ideal location
Free parking
Lots to doAmenities
Outdoor swimming pool
Sauna
Spa
Massage Room
Fitness Room
Private parkingFree
24-Hour Front Desk
Luggage Storage
All amenities
Property Description
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
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7.8/10
Cleanliness7.8
Amenities7.8
Location7.8
Service7.8
All 102 reviews
Surroundings
Airport: Cancun International Airport
(21.2 km)
Landmarks: Playa Gaviota Azul
(220m)
Landmarks: Delphinus Punta Cancun
(240m)
Landmarks: Hotel Zone
(270m)
Landmarks: Los Cubos de Forum
(290m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Altitude Master Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
6
Altitude Corner Suite Partial View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
9
Altitude Corner Suite Ocean Front
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
7
Altitude Suite Double
2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
7
Altitude Suite Ocean Front
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
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Guest Reviews
7.8/10
Good
102 reviews
- Cleanliness7.8
- Amenities7.8
- Location7.8
- Service7.8
Average for similar properties in Cancun
Review summary
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Location: The hotel is situated in a perfect location, with beautiful views and easy access to the main strip and tourist areas, only 25 minutes from the airport. The beach is superb, offering a relaxing atmosphere and proximity to local attractions.
Guest User
February 15, 2025
The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.
Guest User
April 6, 2025
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Arturo
August 14, 2025
Food was good and drinks were fair. The pool bar closes at 6pm and the lobby bar won’t let you go in wet or without shirt.
Shanties
August 10, 2025
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
Yvelle
August 10, 2025
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
Steven
August 8, 2025
I only stayed one night top floor. It was amazing! Couldn't ask for Better exept i didn't see no stairs at the top and that would be a good option in case of emergencies
Samantha
July 30, 2025
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
Kyle
July 27, 2025
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Sauna
Additional charge
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Additional charge
Bar
Billiards Room
Restaurant
Currency Exchange
Meeting Room
Additional charge
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
Babysitting Services
Additional charge
Wi-Fi in Public Areas
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Free
Business services
Multi-Function Room
Wedding Service
Meeting Room
Additional charge
Front desk services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Front Desk Safe
Luggage Storage
Additional charge
Currency Exchange
Tour/Ticket Service
Languages spoken
English
Spanish
Food & drink
Snack Bar
Kiosk/ Convenience Store
Bar
Alcohol-free rooms (on request)
Room Service
Public areas
Picnic Area
Garden
ATM
Elevator
Health & wellness
Spa
Additional charge
Billiards Room
Fitness Room
Massage Room
Sauna
Additional charge
Yoga Session
Activities
Public Beach
Game Room
Cleaning services
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Clothes Steamer
Facilities for children
Children's Playground
Babysitting Services
Additional charge
Children's Meals Available
Kids' Club
Children's Pool
Accessibility
Handrails in Stairways
Stair-Free Property Entrance
Accessible Rooms Available
Safety & security
Security Alarm
Smoke Detector
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 04:00–12:00
Front desk hours: 24/7
The property will provide check-in details after booking
If you will arrive outside of check-in hours, contact the property in advance
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cots are not included in the total price. For details, please contact the hotel.
Breakfast
StyleA la carte
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Number of Rooms: 90
Phone:+52-9988915555
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All Inclusive?
Check-in at Altitude at Krystal Grand Cancun - All Inclusive is from 15:00-24:00 and check-out is by 12:00.What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All Inclusive?
Does Altitude at Krystal Grand Cancun - All Inclusive have a swimming pool?
Yes, Altitude at Krystal Grand Cancun - All Inclusive has a pool.Does Altitude at Krystal Grand Cancun - All Inclusive have a swimming pool?
Are pets allowed at Altitude at Krystal Grand Cancun - All Inclusive?
No, pets are not allowed at Altitude at Krystal Grand Cancun - All Inclusive.Are pets allowed at Altitude at Krystal Grand Cancun - All Inclusive?
How much does it cost to stay at Altitude at Krystal Grand Cancun - All Inclusive?
Prices at Altitude at Krystal Grand Cancun - All Inclusive may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Altitude at Krystal Grand Cancun - All Inclusive?
Which airport is closest to Altitude at Krystal Grand Cancun - All Inclusive?
The nearest airport is Cancun International Airport, just about 25 mins from hotel by car (21.2 km) away.Which airport is closest to Altitude at Krystal Grand Cancun - All Inclusive?
What is the cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive?
The cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive depends on the room type and booking terms.What is the cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 21.19KM |
| Average Price From | EUR434 |
| Hotel Star Rating | 4 |