Altitude at Krystal Grand Cancun - All Inclusive
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1 room, 2 adults, 0 children
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Altitude at Krystal Grand Cancun - All Inclusive
Boulevard Kukulcan Km. 8.50, Cancun, Quintana Roo 77500, Mexico
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We Price Match
Amenities
Outdoor swimming pool
Sauna
Spa
Massage Room
Fitness Room
Private parkingFree
24-Hour Front Desk
Luggage Storage
All amenities
Property Description
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
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7.9/10
Cleanliness7.9
Amenities7.9
Location7.9
Service7.9
All 102 reviews
Surroundings
Airport: Cancun International Airport
(23.7 km)
Landmarks: Grand Fiesta Americana Coral Beach Cancún
(180m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Altitude Master Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
6
Altitude Corner Suite Partial View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
9
Altitude Corner Suite Ocean Front
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
7
Altitude Suite Double
2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
8
Altitude Suite Ocean Front
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
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Guest Reviews
7.9/10
Good
102 reviews
Verified Reviews- Cleanliness7.9
- Amenities7.9
- Location7.9
- Service7.9
Average for similar properties in Cancun
AI Summary
Guests praise the spotless rooms, convenient beach proximity, and friendly, professional staff. Some note spacious, comfortable rooms with good beds.
Guest User
February 15, 2025
The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.
Guest User
April 6, 2025
It was the worst
Original TextTranslation provided by Google
judith
May 17, 2025
Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.
Terrance
May 9, 2025
We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff
Oliver
May 5, 2025
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Dionne
April 7, 2025
Would not be staying here again. Outside of the staff at the Altitude the service was very poor, management needs to pay more attention in the customer service department. The staff were not very friendly and not very helpful. Also they seem to be very short staffed. One time we went to dinner for the Mayan show night and we are still waiting for someone to come and take our drinks order, no one attended to us. Another dinner, the Mexican show, my husband had to go and find some to ask them for cutlery so we can eat our food. I have stayed in other hotels in Cancun and this is the worst.
Helen
April 21, 2025
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
Urcelon
April 21, 2025
Pros: Beautiful views, corner room with ocean view was beautiful, and staff was very accommodating. Great location, in the middle of everything but at the same time, the hotel gave a resort feel for the moments you just want to stay on the resort and relax.
Cons: AC did not get cold in the room, however, the fan made up for it. Food options were not great at all. Breakfast was good and the hibachi restaurant was great but that's about it!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Sauna
Additional charge
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Additional charge
Bar
Billiards Room
Restaurant
Currency Exchange
Meeting Room
Additional charge
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
Babysitting Services
Additional charge
Wi-Fi in Public Areas
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Free
Front Desk Services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Front Desk Safe
Luggage Storage
Additional charge
Currency Exchange
Tour/Ticket Service
Languages Spoken
Spanish
Food & Drink
Snack Bar
Kiosk/ Convenience Store
Bar
Alcohol-Free Rooms (On Request)
Room Service
Health & Wellness
Spa
Additional charge
Billiards Room
Fitness Room
Massage Room
Sauna
Additional charge
Yoga Session
Activities
Public Beach
Game Room
Public Areas
Picnic Area
Garden
ATM
Elevator
Cleaning Services
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Clothes Steamer
Facilities for Children
Children's Playground
Babysitting Services
Additional charge
Children's Meals Available
Kids' Club
Children's Pool
Business Services
Multi-Function Room
Wedding Service
Meeting Room
Additional charge
Accessibility
Handrails in Stairways
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 04:00–12:00
Front desk hours: 24/7
The property will provide check-in details after booking
If you will arrive outside of check-in hours, contact the property in advance
Child policies
Children aged 4 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Number of Rooms: 90
Phone:+52-9988915555
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All Inclusive?
The check-in time at Altitude at Krystal Grand Cancun - All Inclusive is 15:00-24:00 and the check-out time is 12:00.What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All Inclusive?
Does Altitude at Krystal Grand Cancun - All Inclusive have a swimming pool?
Yes, Altitude at Krystal Grand Cancun - All Inclusive has a pool.Does Altitude at Krystal Grand Cancun - All Inclusive have a swimming pool?
Are pets allowed at Altitude at Krystal Grand Cancun - All Inclusive?
Unfortunately, pets are not allowed at Altitude at Krystal Grand Cancun - All Inclusive.Are pets allowed at Altitude at Krystal Grand Cancun - All Inclusive?
How much does it cost to stay at Altitude at Krystal Grand Cancun - All Inclusive?
Prices at Altitude at Krystal Grand Cancun - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Altitude at Krystal Grand Cancun - All Inclusive?
Which airport is closest to Altitude at Krystal Grand Cancun - All Inclusive?
Cancun International Airport is the closest airport to Altitude at Krystal Grand Cancun - All Inclusive, and it is about 29 mins from hotel by car (23.7 km).Which airport is closest to Altitude at Krystal Grand Cancun - All Inclusive?
What is the cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive?
The cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Altitude at Krystal Grand Cancun - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 23.72KM |
| Average Price From | NZD643 |
| Hotel Star Rating | 4 |