michaelgrafham63
September 13, 2024
This is my 11th year of visiting this beautiful place. All the reception staff know me and my family very well. The food in the hotel is amazing, so much variety and healthy options - salads soups. Every evening meal was a different themed night so added more variety which I loved. The bar staff and restaurant staff as always really nice and helpful, always attending to your needs. The cleaners were very nice, greeting every guest every day which I love. They would do an amazing job getting the rooms clean every day. It is in an amazing location, only 5 minute walk to the promenade which I would do every day as my daily exercise. A daily train, the ting ting, stops right outside the hotel which is very convenient for people to go to the shops in Can Picafort. However, this is where the negatives come in. Firstly the rooms, they are very out dated and need to be updated, the water pressure coming out the tap, not the shower, was very low. Barely a dribble of water, I could have complained but I had the water from the shower or the foot shower so wasn't really a big issue. The TV in the rooms had barely any English channels that I could watch, there was only BBC1 and 2 movie channels but spend nearly 10 to 15 minutes on the break. It needs more English channels. The bed needs an extra pillow as it only had 1 pillow and sometimes would feel uncomfortable sleeping. The hygiene in the restaurant is lacking. Nearly every day, I would be sitting having my breakfast lunch or dinner, and I would look over at the food and see flies crawling all over it. Someone could get seriously ill. Also, one day, I was having my dinner, eating into some pasta, and bit into a stone, I was about to swallow it, thankfully I noticed it and removed it. I took a photo of the stone which I have attached here.