Helios Mallorca Hotel & Apartments

Our 4th time here and by far the best! We went in the last week before they shut for the season so it’s a little quieter, you’d expect the have less on offer but that isn’t the case at all. Fantastic selection of food every night, that is topped up with fresh batches so quickly you barely ever see something empty. Shoutout to chef Claudio for keeping us full (and then always looking forward to what tomorrow brings) Pool is lovely and relaxing and the indoor heated pool is a hidden gem. The spa area (for a surplus) is amazing value. You have the whole place to yourself for an hour (dry and wet sauna, shower and hot tub) for only €15 per person. The first time we used it we were shocked we have it for private use, well worth it! 4th time here and love it still, it’s about a 2 hour walk from palma (which is a must as it’s so beautiful along the coast) or you could hire bikes nearby and the cycle route is also just as lovely. Perfect for families, couples and even as a honeymoon location. César - Thank you for a lovely stay and running everything so smoothly. Finally Natalia for always checking in what us, no job was ever too small and she was on hand for anything you needed. Like Natalia, you can tell everyone loves working at the hotel, just as much as we love staying there. Final note - We’ve been at 5 star hotels that are on level with this is Hotel, the service is up there along with the hospitality and lovely clean hotel. Something for everyone :)

I was here for the 6th time with my family and was always surprised again and again. I always had a positive impression of the staff, the food, the pool and the rooms. The staff is very nice, Natalia Cisar and Lucy were particularly nice. They always had it a good mood and a good saying. I have booked again for next year.

We had great overall experience at Helios hotel. Natalia the experience manager made us feel welcomed. She was super friendly and entertained with our little one. I also had a massage session with Joana who was super professional and gave me the best massage I ever had. I felt relaxed and recharged.

We arrived at the hotel in a foul mood about 01:30hrs after a delay at Teesside Airport and an hour’s delay with our transfer at Palma Airport. As soon as we got to reception our mood was lifted when greeted with a smile, warm welcome and kindness from the staff at reception. We had been allocated a room on the top floor as per our request. We were on half board and were informed a cold meal was waiting for us in our room together with a complimentary bottle of red wine and bottles of water. The next morning we went down to reception and informed them that unfortunately my wife doesn’t drink red wine. We were told that wasn’t a problem and were given a slip for two complimentary drinks from the bar. This kind and helpful approach from staff was a theme that continued throughout our stay, probably the friendliest staff we’ve ever encountered. The room was clean, well equipped with a safe (no charge), coffee maker, fridge, toiletries & hair dryer. The food was of a very high quality, varied selection and well replenished throughout our mealtime. Once again staff were extremely friendly and helpful. The swimming pool and area were clean, there were sufficient sun loungers with well maintained grounds. There were two good secure cycle stores and a spa in the basement . This was our third stay at a Helios Hotel and we are yet to be disappointed. We would highly recommend this hotel based on our experience, first class in every respect from the moment we arrived until the moment we departed.

It’s the second time we’ve stayed in the Helios and it’s one of our favourites. The hotel is high quality from the welcome on first arrival to the pool bar and restaurant. The hotel location is just off the beach, near all the bars and restaurants but no noise issues or disturbances. Rooms are spacious, and facilities are good. The pool area is especially nice, with one of the best pools in the resort (in my opinion). The dinner options are the usual half-board included fare, with good choice and variation each day. The staff are really nice, especially the warm welcome from Natalia, the customer relations rep as you enter the restaurant. Well recommended.