Guest User
August 26, 2024
Currently staying at this Aparthotel, and it is by far one of the worst hotels I have ever stayed at in my entire life. First, The english website says parking is available...it is not. Only street parking is available. When asking the front desk staff about parking they told us to look at the website and didnt even offer a simple apology for the confusion/misinformation. Secondly, cleaning service is only 3x a week, which is fine, however, I asked for fresh bath towels on a Sunday, as two days of using the same towels after multiple showers from the beach, it was much needed to change out the towels. When asking the front desk for towels, they literally said no and pointed to the cleaning schedule. They also told me its not a Four Star hotel and I should be fine waiting until tomorrow for all fresh linen and towels. We have two more nights of staying here and if it wasnt pre-paid I would easily look for another place to stay. I have stayed in all level of hotels/apartment rentals and have never been treated with such hostility and rude service. An apology or some simple kindness would go a long way, but clearly the management of this establishment is not interested in guests enjoying their holiday.