Definitely not a 5 star just about a 4 star , half a dozen English speaking staff , ( special thanks to the young English speaking lady at reception and the no1 bellboy who were always happy to help us ), although all try to be helpful except the lady running guest relations , she’s not helpful or even very polite , did nothing to help sort out anything for my daughters birthday celebration, the spa is excellent and all the staff in it . Wi-Fi is available but very patchy In areas Not sure on where the excellent food reviews come from as The food seems to be the same every night in the buffet, so if your here for over 7 days you would of tried everything , if you come with children they will probably struggle as there is no kids section , there is also no drinks waiter service in the restaurant or round any pools ( this would be a massive plus as queues at the bar do get long ) The room we had ( king upper swim up room ) were ok , clean tidy , nice balcony but the twin room is small cramped , has no balcony, and although the king room was cleaned daily the mini bar was not restocked after the first day , my daughters twin room however kept getting missed off the cleaning schedule and had to chase the staff down to come back and clean it We’ve had a good holiday , but with a few extra improvements the hotel it would of been better