Grand Palladium Sicilia Resort & Spa

On arrival, we went to our Easyjet holidays All Inclusive Deluxe Bungalow. It was a room and bathroom, no where to sit other than the beds. Outside, the picture on the website looked great, was 2 smelly rotting rattan chairs, an outlook onto an overgrown head, large fungi growing around the tiny seating area, and lots of weeds. This, as I found out that night made sitting outside impossible, due to mosquitoes. Our minibar, was a small fridge with water, soft drinks and 2 beers. This would be topped up daily at a cost? The morning coffee was Nescafe sachets!!! What a joke, All Inclusive and a five star resort. I complained and was told the All Inclusive has 2 levels and advised to go up to Signature Level. This cost us £1000 on top of the £5800 cost of our 2 week break. It didn't get me a room up grade but I would have access to a Signature Level pool and bar. The bar was decent but service was poor, no snacks offered, very little waiter service but reps there trying to sell excursions. The pool was disgraceful, green algae round the top which people had scratched their names into and 2 pool top slabs broken and just left on the side. There are 4 restaurants. A buffet one which was fairly decent but pretty much the same food daily. As Signature Level, I had priority to book the other decent restaurants via the App. In 2 weeks, we got in 5 times. Always, no reservations available. When we did get in, Portofina in particular, a 3 course meal was done and dusted in 50 minutes. Your starter was with you within 2 minutes, main meal literally there as you finish the starter. If you wanted the Premium food, it was all extra money. A T Bone steak was €10 per 100g, with a minimum weight of 1kg!!! €100 on top of the money already paid? Beach is stones with 2 rickety bridges to help get you into the sea. No bridge bt the Signature Level sunbeds though. To be honest, the beach looked like a building site, not very inviting, great images from the hotel website, not in reality. With Signature Level, you also get a SPA session. No treatment, just the use of a heated pool, sauna and cold shower. Ridiculous. This resort is nowhere near 5 star or all inclusive. Your budget is blown to get the Signature Level, which gets you very little extra. The only good service we had was Angelo at Signature Level breakfast, very attentive and friendly and our cleaner. Both were spot on. Reception were clearly not interested with our issues. When we were there, I spoke to other couples, not one was happy, not one had their issues resolved. Save your money, go elsewhere.

Located in the north coast of Sicily palladium signature level is a Fantastic place fantastic service from staff, the bar guys are amazing and always nice and smiling, in the restaurant Khalil is a star and made our meals outstanding!! Thanks From Gianmarco

Amazing holiday at grand Palladium Sicily! The hotel is beautiful and very accessible, and everybody was so kind and helpful. We had a lovely time with our family, spent a lot of time in the pool, and enjoyed a trip to nearby Çefalu. Special shout out goes to Giuseppe Polizzo, Giuseppe Natole, Andrea and Vincenzo! We can’t wait to come back again soon!

Stunning views, beautiful rooms and pools! Amazing customer service, special mention to Kahlil and Carmelo for serving us and being so generous. Would totally recommend to anyone, families, couples or alone. The staff where also so helpful and the food was absolutely delicious! The entertainment is so great for families and children, you can tell all the staff work very hard!

The whole Holiday has be amazing with helpful and friendly staff ready to assist you with any questions, the food is fantastic with Martina Bruno hostess ready to greet and welcome you, and Anna and Shelia were so fabulously helpful and friendly at the sicania buffet restaurant. For someone who has never been on package all inclusive holiday, the pavilion hotel in Sicily is amazing beyond words.

Amazing place to enjoy your holiday. The best hotel with a great view, nice and always clean rooms, very tasty food with a big selection of different cuisine. Many thanks to the people who works there - they are very friendly and always helpful, specially Khalil who was always making sure we have everything we needed and Roberto S. Each pool has its own bar where you can enjoy refreshing drinks and different cocktails made by professionals such an Antonio and Fabrizio! During the day there are many activities for kids and adults so you will not be bored (thanks for a Latin dancing lessons to Zidane ) That was our second time in Grand Palladium Sicilia and for sure not the last one.

Amazing experience for a week at Grand Palladium SICILIA Resort & Spa with my husband. We had relaxing time, peace of the mind and of course funny moments thanks to the entertainment team, specially Sharon and Aurora. High quality of the evening programme.