Hotel Grohmann

Before going on our ski vacation, I had read reviews on Google and Trustpilot and was actually quite worried about the hotel where we would be staying for a week. BUT now that I’ve been here for almost a week, everything has been great! All the staff we’ve interacted with (at check-in and in the restaurant) have been friendly, helpful, and professional. The room and the spa are exactly as expected. Both meals are plentiful and feature good Italian food. There is a wide selection, both at the breakfast buffet and for dinner. If I ever find myself in this area again, I would gladly book another stay.

I’ll start with the positives - room large and clean. Location great! Food and service awful - every night there would be a meal missing, a lack of communication and apologies. My daughter has Coeliac disease and I checked before booking and phoned the week before we arrived and was promised safe food and options. In reality the staff told me/gave me things that she wasn’t allowed to eat! She had hardly any options! Didn’t get her food until 9pm and was made to feel completely singled out for having Coeliac disease. The first time in 2 years that my 9 year old has got upset over not being able to eat the same food as everyone else. This hotel is not able to offer gluten free so absolutely do not book if this is what is required! Would go back to the area but not this hotel!

This hotel is located in an excellent location for the gondola to take you straight to the slopes. However the food was awful. It was often cold or barely warm and just not appealing at all. Breakfast was ok but the meals on an evening just awful. They did not cater for vegetarians and 2 of our party ate very little due to this. They had soup to help yourself to and I took a bowl and it was cold - they had forgot to put the heater on. Rooms were good and kept very clean and had a fantastic shower. The female on the bar was very helpful. I would not return to this hotel purely for the very poor quality of the food.

Not sure if we were paying for the location as the hotel itself wasn’t great. It would be perfect for staying for B&B but I certainly don’t rate it for a half-board stay. Positives - bedrooms were clean and beds comfortable. Bathrooms look recently refurbished and the showers were great. Staff were generally friendly & helpful. I found the breakfast offering good but I’m not one for a cooked breakfast so can’t comment from that perspective. If you do like a cooked breakfast then they have scrambled eggs and boiled eggs available. The hotel is relatively close to the lift and the ski bus stops right outside the hotel. We visited toward the end of March and had no troubles with lift queues. Negatives - a couple in our party are vegetarian. There were very few options for vegetarian meals, on some occasions fish options being advertised as the vegetarian option. On the evening we arrived we were presented with a plated selection of leftovers from the evening meal which consisted of meat lasagne, some form of braised meat in gravy and a scoop of mash. This was fine for me but clearly left the vegetarians amongst us with a scoop of mash for dinner. Luckily they were ok with the meat items on the same plate. They were reheated in the microwave to just above tepid. Most meals from then on could only pass for warmish. By the end of the week we were going for dinner a little earlier and the meals were hotter so I suspect meals are plated early and not kept warm, plates were certainly stone cold. There were some appetiser options available before your selected starter arrived, but unless you got down for dinner early some of these would have been eaten by early dinner guests and not replaced. Etiquette wasn’t great with guests plates being taken away before everyone at the table had finished and on one occasion a main course being left at the side of the person while they were still eating their starter. You couldn’t spend cash at the bar. You got a bar tab per room, which accumulated throughout the week. As I was sharing a room with a friend it meant we had to keep track of what we were drinking each day. We had other concerns but I think I’ve covered the main issues. The resort and ski area are great.

Points for this hotel is that it is in a good position in Campitello. The gondola regularly has a queue exceeding 45 minutes. The queue at Canazei looked worse as we passed in the bus to Alba. Queue there about 25 minutes. Points against is that it is disorganised regarding food and the quality and presentation of food leaves a lot to be desired. "Hot" food is not readily found. The breakfast buffet is spread around with plates, cutlery and food items in random places but like items not together. Breakfast items are finished and not replenished unless you complain. Evening meal courses may be dished, and served, long before you arrive at your allocated table. We have recently booked self catering ski holidays with Crystal, but thought we would step up a level to half board this year. A number of us, however, took our evening meal out. I would advise against staying here.

We stayed here at the end of Feb with friends and this was our second trip to the hotel. The hotel is conveniently located a short 5 min walk from the gondola. Rooms are a good size, clean and the beds are comfy. The shower in our room was very small, but the water was always hot and pressure good, which is all you need. By contrast our friends had an updated room where the shower was of a bigger size. Yes, much of the hotel decor is very old, but this often is the case with Italian hotels. Friendly staff who went out of their way to provide breakfast at 4am before our early check out, which was welcomed. The food was very good value for money. Plenty to eat at breakfast, and a good choice for 1st and 2nd plates at dinner. The ski and boot room is of a decent size, but our top tip is to use the depot at the top of the gondola on the mountain, as this saves lugging skis and boots around each day even for the short walk that it is.