Guest User
October 6, 2023
I booked a 2-week stay through their website to go with my 4-month-old baby and my partner. That's how I put it when I booked. Confirm the reservation by phone a month before, and everything was confirmed. My surprise was when we arrived and they gave us a room in block C (something they neither give you a choice nor ask you about), the one furthest from the reception, dining room, cafeteria (block A)... and the one with a little walk of just 1m or less to be able to carry the baby stroller. We had a problem because the road had some bushes that invaded the path and in the curved sections we had to lift the car by hand and almost go through the garden to be able to pass. That's how we had to walk every day because to get to the dining room (breakfast, lunch, dinner...) it was the only way. We complained and asked for a room in Block A, which is where all the services are. But his response was that everything was complete... As for the rooms, 90cm beds. That thing that they say 90-130... is a lie because I also complained and they told me that ALL the rooms were the same... and if you go with a baby and have a double bed they make things easier for you. Also the mattresses... uncomfortable... worse than the ones we have at home, I woke up with lower back pain every morning. Nowadays, when there is a great variety and progress in rest (something that is highly valued when you go on vacation... to rest), I think it would not cost so much to improve this aspect. On the other hand, there are few steps in the apar**ent to move the baby stroller. He didn't even enter the room. If you want a crib, the cost increases per day... and your room runs out of space... To access the pool with the stroller, you have to go around the entire building... come on, accessibility leaves much to be desired. My general complaint goes to the facilities and accommodation. They have to renovate them or at the time of reservation they give you to choose which block you want if you go with a cart. On the other hand, the positive The Buffet and its staff are very good. The food is very varied and healthy.
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