Occidental Cala Viñas

Located near Cala Viñas beach, the Occidental Cala Viñas hotel offers a tranquil setting with friendly and helpful staff. However, some guests have mentioned the need for more amenities.

I wouldn’t bother booking here . Food service entertainment rooms location, pools small and not clean

Day 1. ROOM- small but adequate, very near the top pool. No kettle or any tea/coffee facilities. Small fridge. A strong foul smell. Day 2...Room had not been cleaned. Towels not changed. Foul smell in bathroom. Hand basin clogged and very slow to drain. Phoned reception to report. Day 3...Room had still not been cleaned. Towels not changed. Foul smell in bathroom. Hand basin still clogged and very slow to drain. Phoned and emailed reception again to report. No action so after an hour, phoned Jet UK to ask for help as we were getting desperate. After 30 minutes, cleaner brought 1 bath towel and 2 hand towels (for 2 adults and 1 child), but did not clean the room. Day 4. Room cleaned, towels changed. Sink still blocked. Spoke to reception who said thay'd been advised that maintenance had cleared it. Advised not true. Reception said they would inspect personally. Day 5. Sink finally cleared. DISABLED FACILITIES- If you have any walking difficulties, its not really suitable. Very few toilets for general use. If you are sitting in the bar next to the entertainment stage, you have leave the bar, take a lift down 2 floors, get out and walk down a single flight of steps to the toilet. If you are in the restaurant, you have to leave the room, go to the lift area and descend a single flight of steps. There is 1 disabled toilet, which is in the Spa near the bottom pool. When my wife went to use it, she discovered that the thick padding from the sunbeds near the beach were being stored there. My wife was in the cubicle at the time and could not leave until the staff member returned with more mattresses, and moved them to the side. To access the restaurant and snack, bar, if you are in the area near the top pool, you have take 3 steps down to a bridge, cross the bridge, take a long winding walkway to the lift, go down 4 floors to the restaurant. If you are able bodied you can take a flight of stairs to the lift. Restaurant meals As a Coeliac sufferer, my wife has to ensure no food contains gluten. (its not a lifestyle choice). Day 1. No food was labelled, not just for gluten but no labelling for peanuts, molluscs, etc. Breakfast consisted of Breakfast a GF microwaved bread roll, 1 pack of biscuits and a cake. This was all that was offered for the following 6 days. The 1st day a chef said that none of the main meals, lunch and dinner contained gluten. We were VERY sceptical and decided to just choose the obvious items like salads, eggs, cold meat. Only fruit , jelly and ice cream for dessert. Day 2. We asked if someone could go round with us and advise. One chef pointed out the items that had gluten, then another chef had to be called for other dishes. It was tedious having to do this every day. Day 3. The same procedure. The chef made rice pudding for my wife for lunch and promised something special for dinner. The evening dessert consisted of pureed rice pudding over a spoonful of marmalade. Awful. Day 4. We approached the restaurant man