Leonardo Royal Hotel Mallorca Palmanova Bay

Beautiful location, lovely pool by the beach, friendly staff but certainly not a 4 star hotel, it’s a 3. Two days with no air conditioning working in my room and my friends, after letting reception know the first day, we were assured it would be fixed by time we came back that evening. Checked with reception who assured us ac fixed and safe fixed, went to room and yet again not fixed. So they lied ! Spoke to reception staff following morning after 2 nights no air conditioning, asked to be moved room, they said new rooms be ready by 11am, I said let’s give you extra half an hour to be sure, by 12, we pick up keys to both new rooms, one is cleaned and second still not clean (bearing in mind all the time wasted during our short break away trying to sort all this !). Also safe in new room still not working. Eventually speak to the Manager who was very polite and listened, he offered us complimentary drink by pool after me suggesting that nothing has been done to recompense us for valuable lost time during our hols. He’s advised us give his name to pool bar, after queuing 20 minutes we get served and she said she knows nothing about this, so we now wait for manager to come down to pool bar….this hotel had lots of bad reviews but we went into it with an open mind.. they need to sort these basic things if they want to up their game. I would stay in this area again but never in this hotel. Lots of people around hotel saying they’ve had trouble with air conditioning and rumour was that it’s not all switched on !? And to top this off no hot water, no matter how long I ran it, Maintenance came to room and managed to get hot water at 4pm, but when I try in evening and morning there is none, so is there not enough capacity to give everyone hot water?

If there is something I didn't feel in this hotel was a sense of welcoming and warmth. I know they are located in a "party" area but that does not mean everyone is there for the same. The reception staff was just not friendly. My friends also stayed in there at the same time as myself and my partner and they were literally told by reception "no insistas" when he was trying to understand why they were asking them for a specific card. To have in mind my friends had a small kid so definitely they were not partying. On the check in was not told about any activities, rentals, etc etc..was told by the amount missing to pay for a tourist tax alright. As first people that a customer sees when they go in a hotel, reception should be more aware. The first impressions are the ones that make an experience be remarkable..and this one was just and experience that did not bring any happiness or rush to go back to this property. The rooms are very spacious (just don't get the need of cleaning every single day but is just my opinion), the views are also really amazing. Cleaning staff and the gentleman for the bar in the lobby great and nice.

We went for only 5 days but it was one of the best holidays we have had. I have visited Palmanova before and stayed at different hotels, and I am happy that this time we have chosen this hotel as it was very nice, modern and clean. Both swimming pools were clean and well maintained. Food I thought was a really good standard, and the staff in restaurants was very professional and welcoming. A special thanks to Santiago and the other supervisor at the counter (bold with glasses - I am sorry I don't remember your name) you both really made our experience here outstanding! If we come back we hope you take care of us again because we were so impressed at how well you did your job! Reception was okay but could be more willing to explain where the apartments are and maybe do a little tour or hand out a map of all hotel facilities (restaurant, bars, swimming pools and etc). Thanks to Andy at the reception - we have checked out at night time, and been taken to restaurant for super early breakfast. Rooms - we have stayed at the apartment for 3 people, it was a good size apartment with a balcony to the street view. When we arrived, our apartment was clean and towels have been changed daily (the only one minus is that floors have never been cleaned while we stayed there, and we have stayed for 4 nights) Hotel is in a fantastic location with everything in easy reach. We would definitely recommend this hotel and will return.

Just returned from a girls holiday for 4 nights and can only speak highly of this hotel. After reading the negative reviews before we arrived, I was a little concerned but upon arrival and throughout our stay, the hotel, location and staff were fabulous. We stayed in the Suites across the road but used the main hotel for breakfast and the pool area, which was stunning overlooking the bay of Palmanova - perfect location and within walking distance to the many bars and restaurants - would definitely recommend this to family and friends, perfect.

Absolutely love this hotel we have stayed here ten times. We came here as a family of ten 6 adults 4 children we stayed here from 23rd April until 4th of may. Every member of staff are fantastic so helpful and polite they always say hello. Hotel is immaculately clean rooms have everything you need for your stay and are freshened up every day. It has great views from nearly every room. We are coming back in October as a couple can’t wait we wouldn’t stay anywhere else. Keep up the great work