Zel Mallorca

Very cool vibe in this hotel. We paid for a sea view room and I’m very glad we did as I think it could have been noisy on yhe street side. Nice big bed, comfy, very good blackout curtains. Some elements of the decor looked a bit worn and the bathroom sink didn’t drain well at all. Also the cupboard door to the safe was broken. Coffee wasn’t good, and we kept being given just one water and one coffee to start with but once we mentioned it we had plenty. The location is great, right on the beach where you can pay for sun loungers, and right on the walkway which is lovely for wandering. The decor and aesthetic of the interiors and restaurant were really lovely. Boho beach chic. The pools were functional but cold. Some heating would have been good. Good sun loungers and little bolster pillows a nice touch. The breakfast spread is very good with lots of choice and different things each day. Only complaint was that some of the vegetable dishes weren’t cooked very well (either under or over cooked), and I love veggies for brekkie! We didn’t eat in the hotel other than that as it was very expensive, as are the drinks but we did have a couple of those. The staff were generally helpful and nice but I don’t really like that there’s no proper reception. They want you to check in online but I didn’t and someone did sit us down with a drink and check us in which was nice. My boyfriend used the gym once but there weren’t enough free weights, or heavy enough weights for him. Good if you want a light workout. All in all a very nice stay with a bit of room for improvement.

Wow , what an amazing & special few days at Zel Mallorca. Above and beyond expectations The people, the vibe, the pilates, the fun. I can't wait to go back. The staff were so lovely. We had lots of plans to go and explore Mallorca but loved the hotel ao much we barely left

We booked 6 nights at Zel mid August for our family. We stayed in the most spectacular room with an ocean view. It was my husband and my toddler. We had breakfast included which was delicious with so much variety for everyone. The staff were extremely friendly and helpful and always waiting to assist. The pool area was spectacular which also gave you options to stay at the hotel if you didn’t want to go to the beach, however the beach was a step away and very tempting every day. We will be back. We had the best week ever!

I am writing to express serious concerns regarding a guest's recent stay at your hotel. I am their travel agent and have submitted this on their behalf. Firstly, the pre-arranged car transfer did not arrive as scheduled. After waiting for 50 minutes and making two calls to your hotel, a driver eventually arrived. This lack of punctuality and communication is unacceptable, and no apology or explanation was provided. Upon arrival, the check-in process via the app took over an hour, with minimal assistance from staff and a noticeable absence of hospitality. This created a poor first impression. The main issue encountered was the attitude of the young staff members, who appeared indifferent and unhelpful. Requests such as getting food near the pool, ordering drinks, or even a burger from the pool menu to the restaurant were met with a lack of concern and professionalism. The food was described as bland, with a rocket salad lacking dressing and stale corn chips. Additionally, housekeeping was subpar—personal items like a pillow were misplaced and found dusty under the bed. After housekeeping attended to the room, pillows were not properly arranged and were left on the floor or a desk chair. Attached photos show the state of the room after housekeeping. The location is not appealing either. Out the front of the hotel are little shops and Indian restaurants, They said all they could smell was Indian spices and nothing much else around it. It is clear that the level of hospitality significantly impacts guest satisfaction. It appears that there may be a lack of proper staff training and supervision, leading to a disappointing experience. Several other guests were also overheard expressing dissatisfaction with food, service, and housekeeping. Given the substantial amount spent—over 8000 EUR for two rooms over seven days—the experience was highly unsatisfactory. I have also contacted your hotel directly with a formal complaint.