Best Western Hotel Casa Bianca

it is a hotel made up of 2 buildings separated by a street, without any indication of the reception desk. The reception is incredibly casual by the receptionist, particularly unpleasant, absolutely unprofessional, this person, who seems bored, points at you in the direction of the breakfast room, the swimming pool, the room; ours located on the other side of the busy street,. This room located on the ground floor and equipped with a living room, closes at the bay window level, but not by the shutters, (broken closure), although it is accessible from the street... On the living room level, it does not There is no electric back and forth for the lighting, you have to come back from the room to turn it off. On the bathroom side, no towel rack or towel dryer, just a sink, a toilet where you have to put the towels, the open shower, just a small side wall, no heating provided for the bathroom. The breakfast room: small, the tables touch each other, the range of products minimal, unremarkable, the coffee machine works with knocks, the lady on duty absent or, super discreet! The next morning for our departure, no one at reception, after ringing several times as indicated, we had to call the hotel by telephone so that a new receptionist finally arrived; this one, friendly, tried to excuse the unacceptable behavior of her colleague with arguments that are inadmissible for professional staff. Fortunately, only one night was booked, and we will not return to this hotel, whose service does not live up to what is expected of a hotel qualified as 3 stars, and of a Best Western chain. As for my ranking for your stars, I put 1 star, because you did not expect the 0 star