Econo Lodge Hotels in Calgary

We have an electric car and so when we travel if possible we try stay in hotels that have an electric vehicle charger on site. I always call the hotel directly to confirm as the websites are not always accurate. We called this hotel directly before booking onine and were advised by the woman on the phone (who had to put us on hold while she checked), that there was a car charger in the covered parking area. Great - the only warning was it was first come first served (which is how most are). When we arrived we asked where the vehicle charger was located and due to language issues the front desk person thought we were talking about a car cell phone charger... but another person came over and told us no EV charger on site. That was the whole reason for booking at this hotel and on a long weekend most places nearby were sold out. So we had to change our schedule to go and find a car charger instead of being able to do this at the hotel as planned. We would not have booked had we been given accurate information. And to pour salt in the wound, after we checked in the same person at the front desk who thought we wanted a cell phone charger called to ask if we were satisfied with the room, and I said room was fine but unhappy about no EV charger, he got confused and put us on hold and left us on hold... I eventually just hung up. Poor service. Hotel was clean. Our room was large but very spartan in furnishings and dated except new flooring. Bed was OK and no issue with noise. Shower head was long past its prime so not a great shower. Door into the room was backwards and swung to the open room and not to the wall but it had a door arm on it so you could not open all the way. Thiis made it hard to get luggage into the room as there was a table that limited access. Never tried the included breakfast. Why don't hotels offer the breakfast right until check out time? Why do they cut if off so early? I feel ripped off.

I booked on Expedia and of course checked in like a normal guest. Once I got to my room I looked around and it was an absolute mess. Some kind of sauce everywhere, white substance on the tv, hair on the pillow and garbage left out. I then walked back to the front desk and asked for my a refund because of what the stat of my room was. They then asked me to contact Expedia for this as I booked it through them. I did this and Expedia said that the hotel manager needs the approve this refund. I get that I need to contact Expedia for this but they need the managers approval is a bit absurd. I am now in another hotel and waiting for the manager to approve the refund. The employee lied to Expedia agent and said I was in the room for an hour and then came to the front desk for a refund. I did what any normal guest would do in a case like this. They did not offer me another room but I did say I wouldn’t accept another room if they offered it as my first room was disgusting. The employee said she need to check the room but then chose not to once she realized it was booked on Expedia. Lazy and smart on her part because I am sure she knows her manager will not approve the refund and will put someone else in this room. The staff was not unfriendly and did her job upon check in.