We have been coming to this hotel for 18 years and have visited over 20 times last time in June of this year and have always left a positive review and have Never left a bad one but not this time. I am not sure if it has changed hands since June but has gone down hill massively. We always request a room along the road which there are about 20 + but was put in a room facing the total oppisite direction and away from the road which they said is because the rooms were full which if fine but then we see 3 other couples that day get one of the many rooms on the road which we had asked for and when we got speaking to them they had not requested any room. We also was told we could not check in until 3 pm when we arrived at 11 am but then see others check in from 11.30 for the rest of the week, so was lied too and requests are not looked at or they do the opposite to what you have requested. Anyway our aircon leaked and had to put towels down on bedroom floor, freezer door had been broken off inside fridge so couldn't use, had a army of ants crawling along kitchen worktop from the moment we got in room, every night when we got in we would have 10- 15 cockroaches in kitchen area and would run back under fridge when lights went on, even see 3 in the fridge, our beds were not changed the whole week and 5 nights in asked if they could be changed at reception but 1 bed sheet was left on the sofa the next day folded nicely with a cockroache bedding down on it so never got changed and ended up washing bedding myself in kitchen sink.People obviously smoke in the rooms as the fabric sofa stunk of smoke so we used blankets in wardrobe to put on sofa so we could sit on it and not smell like a ashtray but they also smelt and had what looked like half a dinner stuck and dried onto it so they are not cleaned either,. Sitting in the room this morning at 5.55 am with door open and a boy of around 18 years old walked in, don't think he see me sitting in corner and when I said to him what are you doing he kept putting his had to his mouth like a smoking action so think he panicked and made out he wanted a cigarette as he did not speak English or Spanish, i don't smoke so told him no. People were out waiting for sunbeds at 8. 50 am and beds are not unchained until 10 am with only a handful of umbrellas so if you stood a chance of getting a sunlounger you were waiting for a good hour before the padlocks were unlocked!!! Caleta itself now feels very unsafe and was approached many times for money, cigarettes and if I wanted to buy ***** which has never happened before, we are only in our 40's so would feel very intimidated if i was older. Definitely will not return as gone down hill so much especially the hotel, shame. Going home today luckily and never felt like that before in 18 years.
56 Reviews