Barceló Fuerteventura Castillo

Just spent a week at Castillo. We had a really nice time. As people say the staff are great friendly and helpful. Buffet very extensive plenty of choice. The Mexican restaurant is good however we found the Brazilian restaurant lacking in atmosphere and food rather bland. Overall very good holiday. There is a need for maintenance throughout the site.

We had a lovely holiday, food unfortunately got a bit repetitive, but in fairness to the catering team there was always something for everyone. Pools and entertainment 100% even more, just fantastic. Only complaint was the pull out bed (room 3125) our daughter slept in there, she is of normal height etc.... The bruises left on her legs from getting in and out the bed were awful, it was just to make you aware for future guests. Please find enclosd photographs

Definitely not 4 star. On arrival everything seemed ok, reception staff very friendly, advised to get something to eat and come back in a couple of hours for room. Restaurant- food lukewarm/ cold. Waiters/ waitress don't want to be there, you have to try and attract their attention, 1st evening this took over 30 mins ( by which point we'd eaten our meal) 2nd night over 45 mins ( eaten dinner and desert) 3rd night gave up after 1 hour went to the front desk and asked instead- we got drinks. Room- our room had ants we complained several times, told the only thing they could do was use pesticides ( not an option with a premature baby and 2 adults that suffer from asthma) shown another room, again had ants pointed this out to guest relations/ experience who wiped ant with her hand and then said she couldn't see it! Told only way not to have ants was an upstairs room. Ants crawl. Pointless as ment we had to carry pram up stairs, we booked this as it was a superior bungalow, the only thing superior about the room is how disgusting it is, mould in cupboards, stains on bed lining, stains on sofa, rust, seal around door hanging off, wallpaper hanging off in places, Aircon drips water, tiles in bathroom cracked, you get a bottle of water in the room on arrival and that's it, you either have to buy from over priced shop on site, walk to hippo dina or have it in a cup from machine not really an option when ants are in the room.I could go on. Ants even got in the baby's milk ( sealed container my fault for not bagging it and locking it in suitcase, it must of been opened when we were out, jet 2 no help, told to get flights home! Spent most days and evenings at the mar which is a walk away but worth it, pool is heated, snack bar is lovely, restaurant is lovely, you genuinely wouldn't think they are both barcelo. Pools- cold, not heated, female lifeguard will not allow inflatables in the pool, including baby's swim ring (I get big inflatables but a baby's swim ring come on) their is NO shade here, jet 2 says family friendly, but it's not, or jet 2 has a very different outlook in what classes as family friendly. Needless to say will never return to this hotel, fueraventura or Barcelo. Not all inclusive - pay for towels- pay for certain drinks- only Ice cream Una teddy bear one which I think is chocolate and vanilla but it doesn't tate of any thing. The show bar/ area is at the harbour the walkway there is broken in several places and is a accident waiting to happen you have to be very careful. The restaurants/ bars that are not inside the complex i.e looking over beach / harbour let in paying customers who get priority over half board or all inclusive. The "hotel" offers self catering, bed and breakfast, half board and all inclusive so they are more interested in who they can make money from today.

I’m currently staying here on holiday and I’m really not happy with the cleanliness of this bungalow that I’m in. The sheets haven’t been changed since I’ve been here and I arrived on Monday. There’s stains on them that are visible. I get left with less towels than what they keep taking away. I am staying here with my husband and two children so two towels isn’t really acceptable. The balcony has got sticky patches on the floor and my kids come out here to play. The bed is broken and my daughter came flying off. I complained about this and they said that they were sending someone up to sort it out. I went out for the evening and well it most definitely isn’t fixed. I’m really dissatisfied and it really doesn’t deserve a 4 star rating !! There is still crisps on the floor from 2 days ago what my kids spilled ! I’ve stayed in lesser rated apartments and I can safely say that there were much better than this. I definitely wouldn’t be coming back to this hotel !! Absolutely shocking. Even the towels had disgusting orange stains on them !

Very tasty food, friendly staff, clean rooms, peaceful surroundings. Very loud music until the early hours at the weekend, but that wasn't the hotel's fault, it was coming from the other side of the bay.

Enjoyed a very relaxing holiday, convenient location, great weather but….. as the weather was so good & hot I feel that there should have been more sunshades available as by the larger pool there was definitely not enough & what was there were reserved by 10.00am,