Elba Sara Beach & Golf Resort

Staff: The hotel staff is frequently commended for their friendliness and helpfulness. From reception to dining room, the team is noted for providing excellent service, going out of their way to accommodate guests' needs and ensure a pleasant stay.

Another lovely stay at the Elba Sara Hotel. Lovely staff from Roberto on reception who gave us a warm welcome to Tracy in the dining room - this lady is always so happy friendly and accomodating. Our room was perfect, overlooking the pool, gardens and sea, a balcony framed by palms and sunshine - what a way to wake up ! Beds very comfortable, pillows a bit spongy and I alway have to ask for an extra one as one is too flat, not an issue and accomodated promptly on request. The Albatros resturant has a lovely selection of food, we were AI and some things were on repeat but breakfast food is in essence limited by choice wherever one dines, the lunch and evening buffets had good choices - enough to find something to your liking. We stayed for 2 weeks and could book an Italian or Mexican meal (one per week) we went Italian on both weeks and the second week was so much better that the first, mainly due to the staff on second week being more professional. Personally I think the buffet restuarants tables are stipped down and prepped for the next meal too soon, if you go down for dinner at 8.15 the choice of tables are limited as they are being set up for breakfast, as dinner is on till 10 pm this is disappointing as I like to find a quiet table. General housekeeping in shared guest areas (bars, toilets, etc) could be tighter, the ladies loo at the back of the waterfall in the downstairs lobby could be better attended, often toilet tissue, soap and hand towels missing, having said that the 2 weeks we were there were very very busy. The El Tucan bar, a very relaxing place to get some shade, enjoy some drinks near the pool but....the pigeons ! All the food needs covering as the pigeons actually sit in and eat the salad goods, and diners should be encourage to bin what they leave as the pigeons swoop onto the tables and peck away at the left-overs. Generally all the staff are pleasant and friendly, there are always exceptions to the rule and I will not name names here but one or two could use a bit of customer care training ! Sunbeds are plenty - we were provided with a note from management not to 'reserve' beds with towels at silly O'Clock but obviously some can't read, didn't get the memo or simply just didn't care ! It was quite funny to see lots of towels getting soaked by early moring rain on our last day though ! I guess some people like to spend all week in one place (same sunbed, same table, but love to come on holiday to get away from routine!!) Balcony was large with table and reclining chairs and pull out clothes line dryer. This review is pertaining to my 3rd visit to this hotel and I have 2 more booked for early 2026 - so yes I would recommend this hotel, the little negatives are far outweighed by the many, many positives. Don't forget there is a courtesy bus to the town / shops which are a 15-20 min walk if you prefer, a taxi is about 3 euros to shops from hotel. Nice touch are irons and ironing boards in rooms (new to me on this v

So near and yet so far! Can’t fault the staff who were very hard working. However, there are a few issues that management should address. The key cards were very temperamental, especially for the rear gate access, a common problem for many guests. Bathroom towel changes were a bit haphazard, we never knew what would be there when we returned to the room. Food was average on the whole, but usually there was something appetising available. Eggs availability at breakfast was very slow. Entertainment in the evenings was not up to the standard you would expect from a 4* AI hotel. 11pm finish for inclusive drinks is a bit early. Having said all that, cleanliness both inside and outside was excellent, and sunbed availability wasn’t a problem. Overall, an enjoyable stay. I would like to have given 4 blobs, but just couldn’t!