Puerto Caleta

The staff provides excellent, friendly service. Guests praise the prime location near shops and the beach. They also appreciate the consistently high cleanliness standards.

Just on my last day of a week's holiday. From start to finish it's been a pleasure. Checking in was simple, we arrived earlier than 3pm but was offered the use of a drop off room to store lugguage and told to go enjoy ourselves and come back later to checkin which was simple and fast. Room smelt a bit musty but was very clean and had everything we required, safe is a refundable €5. Didn't hire a kettle we boiled a pan of water. Shower was clean and strong. Location is perfect, close to the beautiful sandy beach and the rocky beach where you can see the wild chipmunks. Had a great time, it's not 5 star but a good budget hotel. Would stay here again. Yes there building works going on but didn't get disturbed by it. Thabkyou puerto caleta hotel

We stayed in the busy period between Christmas and New Year. Let down by another complex in the area, we had limited other options and Puerto Caleta was one of the only places with room for four at a month’s notice - the price seemed crazy high as a result. Had the price been less, I would have been very happy. The location is good, staff were really professional and friendly. Pool area in very nice condition but water typically cold like in most Canarian resorts in winter. They need to either have more sunbeds or stop people using towels to reserve them all day. Room was very dated. Touch points on wardrobes and furniture very worn, breakfast bar useless for a group of four (only two stools, we brought the patio furniture inside on a couple of occasions), kitchen units and hob in need of replacement - we had to ask for maintenance to come to get the hob working, it had tripped the electrics. We felt it wad poor form to be asked to pay extra for a kettle/ safe etc when paying well over €100 per night. Bathroom was in a terrible state, shower head would not stay on wall, shower tray was cracked and poorly repaired, and sink likewise damaged. You could see some effort on maintenance - e.g. sofa cushions felt new and the ceiling seemed freshly painted in some areas, but we have had similar accommodation for half the price in the same resort previous Christmas/New Year periods. External apartment doors felt very flimsy. We used the poolsode bar on a couple of occasions (both times happy hour, so 2 x beers for €3.50 which seemed very reasonable. Wifi was about as bad as we’ve experienced in similar accommodation. Seems very typical of places like this. On our last night, it was New Year Eve, the party in the next door square was so loud and had so much bass, it was impossible to sleep - not the management’s fault, but this type of thing should have been mentioned to us when booking - especially given the extrs charge for staying on NYE. Issues aside, we would definitely come back, but not at the price we paid this time.