Neptuno Apartments

Lovely town hotel, I had a single room the bed was big enough for a family of four! Very helpful and friendly staff.No charge for fridge or safe 👍.Food was very good,no proper swimming pool,two plunge pools . Short walk to shops and beach , restaurant could get busy at times had to queue a couple of times but not for long.

The Hotel is in a perfect location, 5 mins stroll to the beach or the many eating places nearby. There is a hotel carpark that is underground next to the hotel which is expensive to use, and if you have a larger car i.e. VW T Roc or similar, it is very very tight on space. I would avoid and use the public car parks nearby. The reception area is bright and modern, and has a classy feel about it. The pre check in was done on line and was quick. However, we arrived just before check in time, and we had to wait over 30 minutes for the room to be ready, which wasn't an issue. The room itself was a junior suite overlooking the pool. Comfy bed, with two large TVs, sofa bed in another room. Bathroom had a large shower which was clean. Coffee making facilities and a fridge also complimented the room. Towels were changes daily. The buffet breakfast was excellent with a large choice to cater everyones tastes. From continental selection to hot food such as eggs, bacon, omelettes etc. There were three main issues we found with the hotel. The first one is that the coffee, sugar and milk pods were not filled daily. However, in another room we booked they were filled. When asked at the reception, they obliged in giving them out, but it felt begrudgingly. The second issue is that there is not enough staff when serving drinks or bar food in the Formica bar area. The poor bar tender was run off his feet, and because of this it took an age to get served - over 40 minutes for a coffee. The last gripe is something I have never encountered in the 100s of hotels I have stayed worldwide, was the spa pool one day, as we were told we would be charged 20 Euros each. We declined. Yes, if we have treatments then that is fair, but to use the spa pool and be charged as patrons of the hotel? Would I stay again, certainly yes, but it does needs some points addressing to be a truly 4* plus hotel.

I needed to cancel this booking, communication with hotel and ********** was awful and resulted in me not receiving a refund