HSM Calas Park

The room was nice, clean and spacious, but there was lots of steps & no lift, the lights didn't work where our room was situated & the bannister going up to the room was broke and wobbled everytime you used it. You got a token for a cup that you kept all week, I didn't like this idea because you had to try and fit it in your bag and this is not very hygenic. The entertainment staff & bar staff were brilliant and very welcoming & made you feel comfortable. The food was poor and I had a bad stomach for 3 days, I had to go to the chemist to buy some medication as the tablets I had were not working. There was alot of other people poorly while I was there. Its ashame because the location of the hotel was good, there were plenty of bars, restaurants and shops just across from the hotel. The pool area was always kept clean and tidy.

This was a surprise holiday arranged by myself & my daughter for my wife becoming a senior citizen. We chose this hotel as the photos looked really good & the reviews from 2024 were also good. I had previously phoned a request for rooms 112 & 114, after reading room tips, which were located on the ground floor, adjacent to the pools, which had great sea views. Really convenient for my granddaughters who loved the pools. Rooms are very clean, spacious & in good condition. Beds & pillows were really comfortable. The only gripe that I had was that the electrical shaver point in the bathroom was a good 6 foot away from the mirror which made it quite difficult with stretching the cable. The plastic cup arrangement wasn't an issue as we had come across that at other hotels in the past 2 or 3 years. Food was quite varied & plentiful, as the hotel was fairly quiet. Staff were always friendly. Evening entertainment was good, with live acts coming to the hotel & also the entertainment team doing their bit. Lots of daytime activities for the adults & very well run children's club, which my eldest granddaughter had a great time there & also at the mini disco. We all really enjoyed our stay here, but would probably not return again. This is due to the 70 odd steps that need to be negotiated to reach the restaurant & also to go out of the hotel complex. Bit of a struggle for my wife & I, but for younger families would not be a problem.

Visited end of April,the cons are,absolutely steps everywhere...no lifts and you do have to maul your suitcase to and from your room,,there are 74 steps out of the hotel or to the restaurant..there is however slopes at each side of the hotel,quite steep in places....steps to the beach.... The food was below average and cold...not much variety at all even on the breakfast,this was a disappointment,there is only one bar,by the pool,cocktails are from a machine,as are milkshakes,slush,coffee,tea and water and juice all self service...cardboard and plastic cups...all staff are great,very clean,lovely quiet hotel...beach is beautiful no pebbles,it is €7-50 for x2 beds and parasol per day,there is a bar on the beach,and martinellis beach bar overlooking the beach...lots of shops,mini shopping centre,bars,mini golf area behind the hotel... When we visited it was quite windy and very cold at night,which was expected...pool was too cold to swim,again expected in april.... Probably will not visit again,which is a shame,I'd recommend self catering definitely not worth all inc.

The food isn't good we had food poising and its not disabled access the life guard targets the person he doesn't like but there are 2 reps there 2 lads Ivan and I can't remember the other name but they welcome and get everyone involved in activities

Where do I start came here with my husband for a few days away we arrived you get a stamped piece of paper to collect a cup and that is for your drinks the time of your stay You don’t get provided a pool towel and we had just missed snacks in the only place the do the food so had to wait for dinner which was only 30 mins There was no choice I didn’t expect the ritz as it was budget but there was a beef dish chicken or fish a pizza and lasagna then pasta chips and all the salad so we ate Breakfast was stone cold even though it was under the lights so not eat able so waited for lunch just as disappointing there way turkey steak cod bites and tuna pizza and then pasta chips and the salad so thought we’d try the snacks they were crap as well to top it off my husband had a shower and the towel had blood all over it so we have ended up leaving the hotel and booking else where which we were charged for the room after being told we wouldn’t be the night before and then we got charged an additional leaving fee I’m ok as long as I can eat the pool is clean the room it’s self was clean but there is only so much pasta and pizza you can eat if I had kids with me I wouldn’t be happy I know it’s not in season but still you want hot food I wouldn’t go back here and definitely wouldn’t recommend

Myself and my partner booked a last minute get away at the start of September, after going through the travel agents we decided on HSM Calas park. Thankfully due to it being quite last minute we paid below average price for our all inclusive holiday! upon arrival we were greeted with Natalie who was lovely checking us in but our room wasn’t ready therefore they let us store our cases and let us in for lunch. Once finished lunch we went back to reception where David was quite abrupt in asking what we wanted, we explained we were wondering if our room 602 was ready. After a confusing 5 minutes of him finding out if our room was ready he handed us the room key and pointed to the direction of our room. No instructions on how to get there, no information about hotel like breakfast lunch dinner times or any rules or regulations etc. this is when we discovered there was no lifts in this hotel… which we found odd! luckily we were only 1 flight of stairs down from reception. When we got to our room, upon first glance it was beautiful and we were over the moon with the size of it - we chucked on our swimming gear and headed down to pool. Once we got back in the room on the evening is when we discovered a few issues with our room. I will attach photos however these issues where leaks that hadn’t been painted, mould in both bathrooms, a light hanging out of the ceiling in 1 bathroom, and cigarette burns in the curtains… at this point it was 7:30 pm at night plus we where worried that if we complained we would get put in a room that was 3 flights up where we could barley carry our suitcases up or down. Its frustrating because these issues are simple fixes which if they got a joiner in it would take an hour to fix. I work in property myself and would be sacked if I let one of my flats be rented with mould in.We ended up just using the bathroom that had the least amount of mould in for our own safety. Another thing that annoyed us was we where given towels with holes in nearly every day upon towel changes which just confused us as to why they wouldn’t just bin these! When we went to get our first round of all inclusive drinks we where asked ‘where are your cups?’ To our confusion we said what cups do you mean? Apparently when checking in we should of received 2 cups or even a slip to get 2 cups which you reuse for all your inclusive drinks which David or Natalie also did not give us upon arrival. Overall we did have a lovely holiday and especially loved the 2 turtles in the centre of the hotel however just such a shame the little things let it down. We both agreed we wouldn’t come back.