Guest User
April 9, 2023
An incredible environment. A hotel that promises more than what one receives. Spacious rooms without minibar, many maintenance details such as poorly painted walls, torn bedspreads, broken curtain, large bathroom. The last day there was no water to bathe. The common spaces were very spacious, with wonderful views, comfortable but dirty all day (bathrooms, pool area, hallways, spa). Although the food service is basic, there are details that disappoint you and that should be improved (plastic spoons, plastic cups, desserts made in disposable cups and with synthetic products, the food (was always cold), lack of cleanliness in tables, clean dishes with washing water. The bar area always has cafeteria service and pastry items to eat. Staff doing their best and well prepared but at times overwhelmed, the service could not be good (little staff). An incredible hotel to exploit and provide extraordinary service. Its surroundings and views are unique!! We stayed at Easter and they left us 3 Easter eggs in the room, a very nice detail and we appreciated it.
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