Insotel Cala Mandia Resort

If you’re looking for a hotel that has a great choice of water activities for children, this is it. If you’re looking for anything else…don’t bother coming here. The check in service was awful. I had messaged the hotel via, email, Facebook, instagram & head office email to request a cot and bed rail. We arrived at 00.00 and when I’d mentioned this request to the ‘night manager’ he’d said he hasn’t seen the request, and as I’d not received a confirmation email - I was to blame. Once we got into room, there was no cot, spoke to night porter who handed a travel cot and sheets - I had to make the bed myself, a lovely surprise after a long day of travelling. Our first day - we couldn’t get back into room after breakfast, 2 visits to reception to have access card reset, it was actually the electronic door lock fault & we had to wait 45 minutes for a technician to come and fix… we had a 9month old with dirty nappy & a 3yo to keep amused. Kettle requested at 10am to make baby milk, 2.5 hours later still no kettle. Called reception again - finally received 3 hours after initial request. Gym - no aircon, no water, one working treadmill with a tear/ cut on the belt (huge trip hazard - see pics !) no working bikes. Most of the baby chairs are broken so if you have a young baby - make sure you check the straps/clips. Breakfast Buffet food is cold, even the hot food. Scrambled egg is made from ready made packaged food. Repetitive. Children’s food - don’t expect any healthy options. Pancakes and churros in the morning. Pizza, burger or hotdog in evening. If booking an a la carte - children’s menu is limited, especially at south restaurant. Be prepared for confrontation by the buffet bouncers who try to stop you from taking food to the a la cartes for children. If you want a good choice of dining / experience - catch a taxi / train / bus to Porto Cristo…better still, stay somewhere else. We did raise each issue with the reception, each time they told us to talk to Guest relations. He is aware of issues but I feel that the general public, who are considering booking this hotel should also be aware. To sum this hotel up Pools 5/5 Entertainment for children 5/5 Service 2/5 Housekeeping 1/5 Buffet Service 1/5 Surf Restaurant 0/5 (unless you like tasteless, uncooked pasta) Fifties 4/5 (burgers and hot dogs - can’t really go wrong) South Restaurant 3/5 (no children’s options & menu items available weren’t as displayed on menu)

This is our second visit to the Insotel, first time was with family,, this time just as a couple. We thought we would try the Adults only section/area and again all inclusive. Quieter, with own pool but still have access to all areas of the hotel and facilities. We were met at Reception by the Guest Receptions Manager, DAVID. Also on reception TONY,,Who couldn’t do enough for us to make us feel welcome! And this continued for the whole of our holiday. Had a lovely room facing the pool area, which was spotless and cleaned to a high standard by PAQUI. As for the Restaurants,, there was a fantastic variety of high quality foods. We were looked after exceedingly well by JOSE,,JUAN,,SANTIAGO and LILLIAN!! Great entertainment team and the Bar area had all local & Branded drinks available! All served with a smile and good humour by the wonderful ANGIE! I HIGHLY RECOMMEND FAMILIES & COUPLES TO STAY & WE WILL BE BACK! Paul & Katie ☘️☘️

The staff are very lovely. Rooms are clean but our shower in our room flooded like the drain wasn’t draining it properly. They had plenty of drinks and food options but not much for picky eaters. The pool was brilliant but wasn’t allowed floats in there

Lovely hotel and staff, good selection of drinks and food all though not very picky eater friendly. Rooms are clean and any issues are dealt with quickly, I’d definitely recommend using the transfer taxi available if staying in area D as the walk is all up hill. Overall great hotel and experience.

Very happy with the experience. The staff were very friendly and helped us celebrate a birthday by finding some candles and a cake. We all had fun and ate some great food too. Caterina was brilliant and couldn’t have done more for our large party.

Really lovely hotel. I was worried about everything after reading the reviews but I have to say my experience was just like all the positive reviews on here. The selection of food was huge, drinks were really nice too. We stayed in Area B and I couldn’t fault the accommodation, pool or food in this area. Area D seemed a little out of the way to me but when we visited the staff were so warm and welcoming that I’m sure this would more than make up for being slightly up the road. Area A seemed slightly more lively for me but for families with young children everything is on your doorstep, pools and bars were lovely. I didn’t visit Area C much but when I did it seemed relaxed and happy with lots of fun for children. We did book a restaurant one evening but to be honest the buffet had so much choice we found it better to eat there. My children didn’t find the pools cold once they were in. Inflatable’s didn’t seem to be allowed in the pools at all times so I wouldn’t bother with the expense of buying these. We needed medical treatment for our daughter and the hotel doctor was amazing. I did feel that the reception staff could have been a little more informative about where to seek medical treatment should you not want to pay for the hotel doctor as the advice seemed conflicting about where we could receive treatment for children. The road train was good fun. The beach was lovely and it was only a short walk to the beach down a beautiful path from the hotel. It almost felt like a private beach for hotel guests. There was no shade on the beach so a beach umbrella/tent is a must for little ones. Transfers to and from the airport were really well organised and it took under 1 hour.