Guest User
June 3, 2024
Terrible experience from the hotel, the pictures advertised are the sister hotel over the road, the hotel room is very un clean and unkept, we stayed in the rooms by the mini golf area. Very basic full room, the headboard was falling off the wall with electrical behind it, the lights flickered every other minute. We was given two ‘body’ towels everyday, which was like the size of a hand towel. Rooms was meant to be ‘cleaned’ however all the maid did was replace the towels, we had blood on our bedsheets from a nose bleed on the first night, that was still there today when we left, so clearly was not changed. The shower drainage stunk and was very mouldy, the sink was also the same. The shower just dripped water out you couldn’t even wash your hair if you tried. The balcony was to small and tight for two let alone three in a room, it was filthy. We stayed all inclusive however we was only allowed the food and drinks which was just on tap beer spirits and cocktails, if we wanted a bottle of beer we had to pay for this. The hotel is split into two buildings so one side is the pool and the other is the restaurant which is so small I don’t know how the whole of the hotel and fit in. In our hotel you can hear people get up and go to the toilet in the night it’s that loud. It is very loud and can’t ever get a peaceful night. There is an infestation of ants in the hotel room and all over the stage seating area which you could uncomfortably sit around, there is so many wasps. The entertainment was very basic, which I don’t think is anything bad on the animation staff they was lovely, just very basic considering the hotel varies from guests if children to teenagers and young adults and old. The food was so repetitive each night, the same food every night, no veggie option at all, so we was living of potatoes and salad for the duration of the stay, until we found a lovley resturant picco near by and ate there for pizza and pasta, which we really enjoyed. The staff couldn’t speak much English, and we do know the basic Spanish language however are not fluent so it was very difficult to communicate with our issue. Overall I would not recommend this hotel to stay in.