Apartamentos Cala d'Or Playa

We booked a family holiday for 11,family from Australia joined us,it was the best holiday we have ever had,the staff from reception to the entertainment staff and the help and courtesy we we were given was fantastic,nothing was too much trouble,Charles in entertainment was outstanding,he spent so much time with the kids,he worked very long hours and was always cheerful,bar staff were most helpful and entertaining,they kept the Majorcan mojitos flowing lol...Tony's specials....there was a lovely married couple who waited on us and we've forgot there names but they looked after us every day and night...hotel arranged a mobility scooter which arrived in five minutes...we loved our stay here and can't recommend it highly enough,fantastic for the kids,the rooms are spotless and so are the surrounding areas...thanks for such a wonderful and memorable holiday..best ever

We are staying the hotel currently, it's a hotel I know well having stayed here last October and I used to come here in the 90s. But the sunbed situation is crazy. Today is our 3rd day and non of us have sat on a sunbed yet, there's rows of sunbeds laying unused having had towels on them for hours. I could see towels starting to appear at 2am from our balcony. So a small amount of guests have claimed them and the rest of us are having to make do. The hotel clearly has more guests than sunbeds, so it's important for them to make sure guests don't leave towels on sunbeds.

We stayed in July 2024 and loved it only flaw was the slippy floors , but when the hotel advised these were fixed we rebooked for July 2025 , unfortunately like others have said things are not the same as previous years. Entertainment is extremely poor this year compared to what it used to be, no inflatables in the pool during the day like the assault course or inflatable balls , no parrot show or bouncing castle at night time there is just no buzz at night time we ended up going out every night and then back to our room last year we spent every night at the hotel . Also gone extremely expensive four small icecreams, a small coke and a water €26 at the pool bar! Lastly water pressure on third floor shocking we had to call down to reception on first morning no water in bathroom taps , toilet wouldn’t flush and shower barely worked! I will say the floor area by pools does seem safer I didn’t see any falls this year! For the price of this hotel I just don’t think it’s worth it , will look for something with better value and better kids club/entertainment for next summer .

We are just home from our 11 night stay, pool area is great for the children with great slides and not to deep pools perfect for little ones. However we had a problem with our shower when we arrived it was boiling and I mean boiling hot water coming from shower so we couldn’t get washed after our long day of travelling until the morning which I called for someone to fix and the man came and fitted a new shower which I feel should of been picked up before the day we arrived. I found the staff not approachable what so ever the reception staff are very rude! There was one lady at the snack bar area who must hate her job never smiles and makes you scared to ask for a drink! Which we are paying for, we then went for breakfast the next day which we paid for the 11 days we stayed which was to be served till 10.30am at 10.15 the staff turned of the coffee machine which my husband and I wanted to take a coffee out to sit near the bar area which was open all day, when I asked the lady in the breakfast area can I have a coffee to take away I was then shouted at in Spanish saying closed closed! Which I found extremely rude after the money we spent on this holiday. We never once seen anyone clean the pool the whole time we were there, the floor was washed once in our stay round pool area, sadly my son became ill with a really bad ear infection which on two occasions we got not fit to fly certificates from the doctor and had to extend our stay until he was better, understandably the hotel was then full after our 11 nights stay we had no where to go which we then had to arrange through our insurance, I asked the rude man at reception can you help us with somewhere to stay or areas you could recommend since yous are full to of been given a shrug of the shoulders no I can’t. We eventually got somewhere to stay and went to collect our bags from luggage room from not even a lift of the head to say thank you for your stay hope your son is better soon or I hope you find somewhere for your son to rest his head! As a business owner I would be appauled if my staff approach customers like this! Lastly this hotel is extremely expensive for a small bottle of water is €3.60 which at the beginning of the holiday we got a large bottle for €2.50 on our first night So strange! Cola from the machine is €5! They also charge €2 for ice!!! Which we were charge for at the bar. Lastly I would like to give a huge shout out to the entertainment staff without them this would of been a disaster of a hotel! We had 2 boys and a girl who took the children’s entertainment my daughter loved the young girl who always greeted her every morning with the most infectious smile! Also Charles was non stop with the children you got him the same mood every single day 100% shows up to his job! And my son did tell me the other boys name however i wouldn’t like to spell wrongly but he was just fantastic with the kids too! He got everyone involved and no one was left out of any activity they

Returning customers here. We were very glad to see the place is still as clean and feels as safe as last year. The standard of breakfast is still excellent and I feel it’s definitely one of the best hotel breakfasts on offer. Unfortunately I did miss the evening Buffett and particularly the BBQ night. A good suggestion might be to bring back 1 BBQ night a week- I think that would draw in a crowd! We really like the new anamacion team and felt they were enthusiastic and engaging with the children, even playing with them till late in the night. Unfortunately, whilst we loved the extra dancing after the shows, the standard of the shows is just not the same. Last years shows were absolutely excellent and these circus type acts just became very samey. The Movie Night was a big miss for us too I’m afraid- most of the people had left without the first hour…I’m not sure that people come on holidays to watch a movie! The kids also missed Dino the mascot this year! Overall though still a great option