Apartamentos Cala d'Or Playa

Just returned from a week in October, the last week of their season. Here’s some good and bad opinions on the hotel - Good - great location, 5/10 minute walk to mostly everything! Loads of shops close by for the essentials. This part of Mallorca is beautiful! Beaches/coves are stunning. The hotel pool is small (not sure you’d get much space in peak season) and there is no deep end…perfect for me, a non swimmer, as the water never went higher than chest height. Kids enjoyed the slides, they are on the smaller side but still enjoyable. Clean and decently modern apartment. Kitchen has everything you would need for easy meals. Toaster, small hob, microwave, fridge & all the utensils. Washing up liquid & cloths all supplied. We stayed in a ‘superior’ apartment & the balcony was great! Huge! We had an outside table & chairs for 4, 2 sunbeds and a drying rack. Loved it. The air con works throughout the apartment and worked well. Cleaners come every other day to make beds and change towels. The upside of visiting the last week of the season is it’s so quiet! No rush for sunbeds, they were available all day. We had lunch by the pool which was nice and reasonably priced, 4 meals 6 drinks €58. Bad - Arrived at 3am to a miserable man on reception, no pleasantries whatsoever. Really off putting for that to be your first impression of the hotel, especially at such an ungodly hour after a day of travelling with kids. The shower pressure is non existent, feels like someone slowly pouring water from a watering can on you. No vanity area to get ready, I like to take my time and relax when getting ready to go out so really missed somewhere to sit and look in the mirror. There was a mirror hanging in the bedroom but no plug near for dryer/straighteners & it’s too high up the wall to use a dining chair to sit and use it. I guess they mean for you to get ready in the bathroom but it’s just not enjoyable once someone’s had a shower - too humid. Pool freezing, I understand it’s late October so we were asking for it really but it does take your breath away. Also no floaty signs around the pool, this wasn’t enforced during our stay but I wonder if it is during busy months? Be aware they do not allow the floaties that have the netting to sit in…we were asked not to use this due to kids getting tangled. Poolside very slippy, saw a few people bodyslam the tiles. I told our kids to walk slowly & they didn’t fall…but for smaller kids who get easily excited I can see this being a problem. My husband found the beds too firm but I thought it was comfortable enough, I was cold during the night & the sheet wasn’t enough, I got down a blanket from the wardrobe but it smelt really musty so didn’t use it. We found the 4 medium towels provided just weren’t enough for 4 of us after showering (myself and my daughter need 2 each - body & hair) so we resorted to using our beach towels which wasn’t ideal. You can tell this is the last week of the season, the sunbeds are pretty

Thank you to everyone at Cala D'or Playa for an amazing family holiday, we loved every minute of it and felt so welcome in your hotel. All the staff from the reception staff, bar staff, and cleaning ladies were always so friendly and helpful, and then the star of the show that is the Animation team. They made our holiday feel really special by putting in so much effort into all the children at the hotel by providing countless things to do during the day like mini games, setting up inflatables in the pool, face painting etc, and then in evening time when they organised the Mini Disco and did some of the 9pm shows. We will always miss Mini Disco :( so thank you so much for being so good at your job, we really appreciate how much effort you put in to helping give our children a special holiday. - The hotel is clean - The rooms are really nice - The cleaners are excellent - The pool is a good size, all the slides are great - The food at the hotel is really nice - Location of hotel is good Easily the best beach holiday hotel we've stayed at and Cala D'or is also beautiful. Highly recommend staying here, thank you again :)

We had our 3rd visit to the Cala d'or Playa in August and had a wonderful time! The team on reception were as welcoming as always, we had exchanged emails before visiting to book a pool view and the emails were always answered promptly and politely. The teams around the hotel were great! We didn't struggle getting sunbeds around the brilliant pools and had several lovely lunches around the pool. The position is fantastic, close to lots of lovely restaurants, Bon Sol was a favourite this year and beautiful beaches you really can't go wrong! Here's hoping to another holiday here next year! Thanks everyone xx

We’ve stayed here twice. Myself and two children in May 2023 for 3 weeks, then again for a week as a full family in September 2024. Both times were great. We just book a room so don’t have loads of experience with the hotel food but the times we have had it, it’s been fine. The hotel is in a great location, the rooms are clean and serviced well. Cala D’or is an excellent place for families. We love it here, my children love the pool and park area. It’s just a good hotel with everything you need for a week in the sun in Spain.

We would not return to this hotel and would like to warn other potential guests about the dangerous flooring around the pool and the lack of sun beds/space. The pool area is dangerous, the tiles are the so slippy, we had some near misses as adults and my children (wearing pool shoes) are covered in bruises and cuts (having to seek first aid every day). The actual pool floor has raised stumps which my children and others kept stubbing and cutting their toes on too, I have never seen a queue for first aid before at a hotel! The manager acknowledged the problem but nothing was done about it other than a couple of warning signs. The pool area is severely overcrowded and nothing like the photos online, I felt so claustrophobic and hemmed in. Again the manager admitted that there were not enough sun-beds, there are over 400 guests and we counted less than 160 sun beds. Even if there were more sun beds there was no space to put them (they were already 4 rows deep to the pool edge with no space in between other guests beds). They also had a lack of parasols which most guests want in the July/August heat (the ones they have are fixed so only cover a few beds so most people had to buy their own). We were told no reservation of beds but after breakfast all the beds were taken and clearly people were putting their towels down very early. If you did manage to get a bed they were extremely uncomfortable and filthy dirty, like they hadn’t been cleaned this season. I felt so anxious that I couldn’t see the children in the pool, especially given how dangerous the area is so I struggled to relax. Another issue which impacted our enjoyment of the hotel was that the Wi-Fi coverage is very poor -I couldn’t open a webpage or emails the whole time at the hotel even in the bar/reception area but connection was fine in restaurants in town. We loved Cala Dor and eating out in the beautiful restaurants but would never return to this hotel.