My husband and I have just returned from a 5 night stay here and had a fabulous time. Some of the reviews here had us worried but our experience was very positive so please give the hotel a chance. Staff - everyone we encountered was very friendly and extremely hard-working. Reception, restaurant, bar and cleaning staff all made us feel very welcome. Room - we stayed in room 316 which was a frontal sea view room. Very spacious, massive comfy bed and amazing rainwater shower. The safe costs €4 per day and is easy to use. The fridge in room is more a cool-ish storage style but was fine for us. Air con was lovely and lots of wardrobe/drawer space. Only thing I would say is there is a bit of residual noise from the cleaning supply cupboard/office being outside in the hall so if you fancy a lie-in pack some earplugs! Cleanliness - cleaners work very hard. We used the do not disturb sign and they actually put a slip through to explain the room wasn't serviced because of this but you can phone reception before 6pm to have it done if you really need it! They also offer a 'make bed only' service which is useful. Food/drinks - we were All Inclusive and yes, the drinks package includes wine/beer/water/hot drinks/soft drinks however, cocktails and spirits etc are available for a supplement if you wish. Breakfast/lunch/dinner is buffet style and we found it to be varied and tasty. Breakfast offered cereals, fresh fruit, yogurt plus cooked breakfast foods and pastries. Hams/cheeses/breads also available. Lunch and dinner offered salad bar plus a range of hot foods including pizza, pasta, chips, stews, paella, burgers etc on different days/nights. Plus a lovely selection of small cakes. As other reviews have mentioned, yes they do use leftovers (supplemented with a few other dishes) for lunch each day, however, this means less food waste which is a plus point for me. Pool areas - the infinity pool and bali beds face the front of the hotel and are accessed via the chill out bar. We did not use either but there were enough beds available each day if we had chosen to. The pool area at back of hotel is bigger and less crowded. Both well-maintained. Chill-out bar/entertainment - level 1. Lovely seating arrangements and laid-back feel. Entertainment only on a few nights- it is towards end of season so I assume there is more during summer. Both singers we managed to see were talented! Location - perfect location. Very central, lovely stroll along promenade to Cala Bona. Easy access to beach areas, lots of shops and restaurants. Lovely and peaceful balanced with a nice night vibe. Our check-in process was great with information clearly explained and there is a QR code in rooms to scan to take you to the website. Perhaps this information could also be written down/available in rooms too on a small card as an easy reminder of key details? Other info - spa available for additional cost. We did not use so cannot comment on facilities. Hotel is dog-friendly so yo